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LISA B

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Everything posted by LISA B

  1. LISA B
    Alex in PA, You will need to send this in as a re-grade. Thank you, Lisa
  2. LISA B
    Hi Bill, I see that your order was entered on the 11th of January. Economy/Mint Error is running at about 35-40 business days. Thanks, Lisa
  3. LISA B
    Hi BearlyHereBear, I've checked on your submission and it looks like we are just waiting for the Economy Order. Our Economy tier is running at about 35-40 business days. Thank you, Lisa
  4. LISA B
    Hi Derrick, Thank you. I've checked your submission and you did not request to have that returned. I will ask that we do ship you packaging. Thank you, Lisa
  5. LISA B
    Dear MikeD3, Thank you. I see that this was submitted through our UK office. We have to wait for all of the submission that were submitted with your order to ship back all together. Thank you, Lisa
  6. LISA B
    Hello, NCS can take up to 21 business days. Thank you, Lisa
  7. LISA B

    delay

    LISA B replied to Thomas78's topic in Ask NGC/NCS

    Dear Thomas78, I see that this was submitted through our Munich office. We need to wait for all of the order, including others that were sent with yours, to be completed before we can ship them back. It shouldn't be much longer. Thank you, Lisa
  8. LISA B
    Hi Brian, Thank you. Yes, as I suspected, this is in one of our older holders. This piece should be fine. Thank you, Lisa
  9. LISA B
    Dear Brian, Thank you. I am going to guess that this is in one of our older holders. With those holders you would see what appears to be glue and white haze around the sides. Please tell me what that certification number is an I will check this for you. Thank you, Lisa
  10. LISA B
    Dear Larry, You are very welcome. You can always email me directly Lisab@ngccoin.com
  11. LISA B
    Hi Jazzbo, Thank you. It appears that this was originally in the First Releases holder which was sent back for a re-holder new label and, we didn't image the new label. Thank you, Lisa
  12. LISA B
    Hi Doug, You should call the office and put a credit card on file with us. That way, you will not need to put it on the submission form./ Thanks, Lisa
  13. LISA B
    Hi Nvon, I'm looking into this now for you. Thank you, Lisa
  14. LISA B
    Hi Hoghead, I just sent you a PM regarding those charges. Thanks, Lisa
  15. LISA B
    Hi Doug, Thank you. Yes, our P.O. Boxes are in our facility. We also have a postal worker that works in our building. When you see that it says ready for pick up this means that the truck didn't make the drop off for that day and they will bring it the next day. Thank you, Lisa
  16. LISA B
    Hello Dr.Said, Currently, we are still opening the mail that was delivered to us Saturday and Monday. You should see your order entered soon. Thank you, Lisa
  17. LISA B
    Dear EdG_Ohio, Thank you. NGC is only offering multi-holders to our bulk submitters at this time. Thank you, Lisa
  18. LISA B
    Dear LTMvCord, Thank you. I'm sorry that this is taking some time. By chance did we need to reach out to you regarding questions about your submission? Thank you, Lisa
  19. LISA B
    Dear Derek, Thank you. Yes, you can sent them all in the same package and if you wish, you can request to have them ship back to you together. If you do that, the Express order would have to wait to the longest turn around time. Thank you, Lisa
  20. LISA B
    Hi ErictheRed, Thank you. Yes, we will still grade and send your coins back. We will just send you a friendly reminder that it's time to renew. Thank you, Lisa
  21. LISA B

    NGC STORE

    LISA B replied to Alex in PA.'s topic in Ask NGC/NCS

    Hi Alex in PA This link will take you right there. https://shop.collectiblesgroup.com/
  22. LISA B
    Dear Erowe, Thank you. I've checked the status and this order shipped out to you yesterday. Thank you, Lisa
  23. LISA B
    Hi, I have sent you an email regarding this submission. Thank you, Lisa
  24. LISA B
    Dear Jimbo27, Thank you. Unfortunately we are running behind. Your order shouldn't be much longer. Thank you, Lisa
  25. LISA B
    Dear Kingrule, Thank you. Yes, you can just cross them out. Thank you, Lisa