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LISA B

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Everything posted by LISA B

  1. LISA B
    Hello W.W.W., Your order is at label print/encapsulation. It shouldn't be much longer. Thank you, Lisa
  2. LISA B
    Hello Lockz, I have spoken with our shipping department and accounting department. We will have this corrected for you. Thank you, Lisa
  3. LISA B
    Hello, I've had this looked at for you and this is fine. Lisa
  4. LISA B
    Hello All, We had a lot of submissions to enter from the ANA show. All orders should be entered now. Thank you! Lisa
  5. LISA B
    Hi, As of today NGC is opening mail that was delivered to us on August 2nd. Thanks, Lisa
  6. LISA B
    Hello, Your membership has been downgraded to Associate. You should see the credit on you credit card in the few days. Thank you, Lisa
  7. LISA B
    Hello, Thank you. I haven't forgotten about you. I'm trying to see what we can do to reverse this. I'll be back to you soon. Lisa
  8. LISA B
    At present the only Sasanian coins we grade are those submitted in large groups, and the coins must be of durable metal. Unfortunately, we have no plans in the near future to grade coins in the series under any other circumstances. The only way we can maintain our standards is by restricting ourselves to coin types for which we have strong knowledge, and Sasanian is outside any of our specialties.
  9. LISA B
    Hello Bob, This will happen from time to time by accident. Please email me an image of the front and back of your coin, that you have in your possession and I will have it restored for you. lisab@ngccoin.com
  10. LISA B

    Grading

    LISA B replied to Salvos's topic in Ask NGC/NCS

    Hello, I've checked on your orders and I see that they ware all World Modern. Our World Modern tier is currently running at 63 business days. Your 2 orders from June are currently at 46 business days and they are in the encapsulation room so it shouldn't be much longer. Thank you, Lisa
  11. LISA B
    Hello, We did have some website issues. This should be working now. Lisa
  12. LISA B
    Hello Kurisu, Thank you. I see that it renewed at the Premium membership level. Did you not want to renew? Did you want a different membership level? Lisa
  13. LISA B
    Hi, I just checked on this submission and all is good. Maybe just a glitch in our system. This order is now going to the encapsulation room. Thanks, Lisa
  14. LISA B
    Hi! I have sent you an email with instructions how to ship these back to us for repair. Thanks, Lisa
  15. LISA B
    Hello PSGonser, Thank you. The following link will explain our submitting instructions for the COA. https://www.ngccoin.com/news/article/7819/2019-S-Enhanced-Reverse-Proof-Silver-Eagle/
  16. LISA B
    Hello, The first numbers before the - may be the same but the last digits will be different. There are no numbers that are exactly the same. Thank you, Lisa
  17. LISA B

    My "Error"

    LISA B replied to Rick621's topic in Ask NGC/NCS

    Hello Rick621, I will have this checked for you. Thank you, Lisa
  18. LISA B
    Hello Tansineer, The percentage of silver will vary piece to piece. Nearly all "silver" tokens/medals have 90% or higher silver content. There are a few, such as the Louisiana purchase official medal (HK-299) that have a lower percentage, at 75% silver and 25% copper. Beyond that, we cannot recall pieces with lower percentages. Usually, if the piece registers a lower percentage, the piece is simply silver plated, and will require a specific gravity test to confirm the interior composition.
  19. LISA B

    My "Error"

    LISA B replied to Rick621's topic in Ask NGC/NCS

    Hello, What type of Variety are you looking for? Lisa
  20. LISA B
    Hello, We've talked about this for sometime now. It would be so beneficial for our members to be able to access this information. Hopfully in the future. You can always call our accounting department for this type of information. Thank you, Lisa
  21. LISA B
    Hello, I sent you an email regarding your credit. Thank you, Lisa
  22. LISA B
    Hello Nam Tran, We are currently opening the mail that was delivered to us on July 1st. It will be a bit before you see this entered. Thank you, Lisa
  23. LISA B
    Hello M.T., There is no guarantee as we would be cracking the coin out of holder and conserving it. Once we conserve it, there's no telling what could be hiding under the surface. Thank you, Lisa
  24. LISA B
    Hello Kevinsong, We are currently opening the mail that was delivered to us on June 28th. It will be a bit before you see this entered. Thank you, Lisa
  25. LISA B
    Hi, I believe that our receiving department just missed it when receiving the order originally. Thank you, Lisa