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LISA B

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Everything posted by LISA B

  1. LISA B
    Hello Ferngar, The clock starts ticking when the order is received into our system. Thank you, Lisa
  2. LISA B
    Hello Mr. Bill347, This is what I found on our website.
  3. LISA B
    Hello Adam, Thank you. This is an image that we just missed taking. Thank you, Lisa
  4. LISA B
    Hello Bboelke, Thank you. You will need to mail them back to PCGS so that they can remove them from their population. Thank you, Lisa
  5. LISA B
    Hello, I have checked this submission and I see that it was in quality control yesterday. This order should be shipping in a couple of days. Thank you, Lisa
  6. LISA B
    Hello Guevara74, Thank you. I've asked our graders regarding this and yes, this is something that NGC would grade. Thank you, Lisa
  7. LISA B
    Hello, No, I do not see it. Thanks, Lisa
  8. LISA B

    Shipping

    LISA B replied to Paul J.'s topic in Ask NGC/NCS

    Hi, I've sent you a message regarding this package. Thank you, Lisa
  9. LISA B
    Hi, I've sent you a message regarding this. Thank you, Lisa
  10. LISA B
    Hello ButchW, Thank you. You can send them in the capsules but, we would rather that you place them in 2 1/2 x 2 1/2 non PVC flips. The reason is that it slows down our receiving team having to remove them and place them in flips. Thank you, Lisa
  11. LISA B
    Hi, PM sent. Thanks, Lisa
  12. LISA B
    Hello Ivanterror33, Please send me the certification number. Thank you, Lisa
  13. LISA B
    Hello, Thank you. Your order is now on day 25. Our current turnaround time is 29 business days. Your order should ship late this week, early next week. Thank you, Lisa
  14. LISA B
    Hello, Thank you. You can submit this on the MODERN tier. The Coca Cola label is a private label and not available. Thanks, Lisa
  15. LISA B
    Hello, Thank you. You should handwrite a note on each submission form that you wish to ship together. Lisa
  16. LISA B
    Hello DShanaman, Thank you. Our receiving team will make the correction. I see that we will be charging you the Economy Tier for 4 of the coins and Modern for the others. Thanks, Lisa
  17. LISA B
    Hello Larry Tew, Thank you. Yes, as long a you value them $3000 or less per coin. Thank you again, Lisa
  18. LISA B
    Hi, We are opening mail that was delivered June 7th/8th. Thank you, Lisa
  19. LISA B
    Hi Rick621, Please send me a screen shot of what you are seeing when that happens. Thanks, Lisa
  20. LISA B

    Reholder cost

    LISA B replied to Iceman's topic in Ask NGC/NCS

    Hello EvanCrook, Thank you. You will not be charged at all. Lisa
  21. LISA B
    Hello Walter, It would be due to having the Photo Vison. It's just a process that we do to keep track of where the submissions are. Your order shipped to you yesterday. Lisa
  22. LISA B
    Hello coinhound88, Please explain to me what is going on. What are your questions? Lisa
  23. LISA B
    PM sent to you. Lisa
  24. LISA B
    Hello JJTenn98, Thank you. Yes, you can ship to us by FED-X or UPS. You would send it to, NGC 5501 Communications PKWY Sarasota, FL 34240 If you wish to have your packages shipped back by UPS, or FED-X you would need to have your own account with them and provide your own insurance. Thank you, Lisa
  25. LISA B

    Reholder cost

    LISA B replied to Iceman's topic in Ask NGC/NCS

    Thank you Coinbuf. I do want you let you all know that at this time we are out of the "Scratch Resistant" holders. Unfortunately, this is beyond our control. The re-holder fee is the same. We are hoping to have them by the end of the year. Thanks, Lisa