LISA B

Dear LNCS, Thank you. If you are submitting something other than NGC or PCGS, you can submit them with your raw coins on the same submission form. You will need to sign the consent to remove form when you submit. Thank you, Lisa

Good Morning, I've emailed our accounting department asking that they issue you a credit for the shipping charge to your credit card. Thanks, Lisa

Hello Coinsgalore, No, I'm sorry this isn't possible. You will need to reach out to our accounting department or go through our Customer Service. Thanks, Lisa

Hello Half Dollar, You can make a note to send them back but no guarantee. Thanks, Lisa

Hello Vess11, Thank you. When you sent the Express, did you write EX in big bold letters on all sides of the box? The turnaround time is when the order is delivered to the building. Thanks, Lisa

Hello, No, this is something that we would not grade. Thanks, Lisa

Hello, We would prefer that they be submitted in flips. The reason is that our receiving department will need to remove them and place them in flips and that puts them more behind than they are already now. When we weren't as busy as we are now, it really didn't matter. Thanks, Lisa

Hello, I see that you have become a paid member. US and World coins must be on their own form. Please do not put them on the same form as our receiving department is behind as it is and for them to have to take the time to separate them on different forms slows them down even more. The grading tiers will be determined by what values you are going to be placing on the coins. If you value the coins $300 or less per coin, you can submit the US on the Economy tier and the World on the World Value tier. If you are sending both US and World coins, you can make a note on each submission to have them ship together. The following link will show you our Services and Fees. https://www.ngccoin.com/submit/services-fees/ngc/

Hello Revenant, The new pricing goes into effect on February 1st, 2022. Any packages DELIVERED to us on February 1st or after will be charged the new pricing. Not post marked but delivered. Packages that are already in the building by the close of business on January 31 will be getting the old pricing. Thanks, Lisa

Hello Deb in Texas, Thank you. Please only send them in the capsules. You do not need to flip them. If you want the capsules back, you will need to check the box to return mint packaging. Thank you, Lisa

Hi leeg, My condolences as well. So sorry. It isn't moisture in the holder. What you are seeing are what we call contact marks. This will happen when the inner core is touching the outer plastic. If you pinch that area a few times it may just disappear. There isn't any guarantee that if we were to re-holder this it wouldn't happen again. Thanks, Lisa

Hello Leeg, Thank you. What is your current expiration date of your ANA membership? Thanks, Lisa

Hello Donnie, The reason is that this was graded by our sister company NCS. We do not have a way to verify on our website. Thanks, Lisa

Hello Leeg, Would you please post an image of this? Thanks, Lisa

Hello AbelJ, Thank you. Yes, you can send them in what they are in. Lisa

Hello GPJ, I've been in touch with our graders, unfortunately, we would be unable to certify this coin as as the date and type stated as there is not enough detail present. It would end up being called "Insufficient Detail To ID". Thank you! Lisa

Hello M66I Yes, this is a type that we would grade. Thank you, Lisa

Hello Kenlee47, Excellent question. We would prefer that you use either the On-Line version or the PDF Version. You do not need regular forms. Thank you! Lisa

Hello Vess1, Thank you. Yes, we are out of the scratch resistant holders so, we are just putting them in regular holders and you are not being charged the "Scratch Resistant" fee. At this time we are currently out of the 1550 label and that is what we are waiting for. It shouldn't be much longer. Thank you, Lisa

Hello Sunnyjack, We do require some coins to be submitted on Economy even though they are modern coins such as the 2021 Morgan and Peace Dollars.

Hi, Ok, working on it. I can not make any promises, but, I'll try. Lisa

Hello Jwattersmith, Thank you. I will see what I can do for you. How soon are you leaving? Lisa

Hi, We do post this information on our website, www.ngccoin.com under SUBMIT then SERVICES AND FEES. Thank you, Lisa

Hello, We are currently opening mail that was delivered to us the week of October 18th. I assure you that we are doing everything that we can to try to get caught up. We're hiring more people which also takes time to train. Our teams are working 10-12 hours a day and Saturdays. Your patience is appreciated. Thank you, Lisa

Hello again! Yes, we would recognize that. Be sure to write it on your submission form. Lisa