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LISA B

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Everything posted by LISA B

  1. LISA B
    Hello! I see that we are shipping your orders back together. The hold up is your World Value order. World value is running at about 88 business days and your order is at 52 right now. It will be a bit longer. Thanks, Lisa
  2. LISA B
    Hi Vess1 You have a credit in the amount of $19.96. Thank you, Lisa
  3. LISA B
    Hello Dan A.S., If you are sending a Walkthrough or an Express order, you should write WK in big bold letters on all sides of the box so that we know that it is time sensitive. Same with Express Orders, you would write EX in big bold letters on all sides of the box. Thank you, Lisa
  4. LISA B
    Hello, I see that this has been returned for correction. Thank you! Lisa
  5. LISA B

    NGC Hacked?

    LISA B replied to Rigs's topic in Ask NGC/NCS

    Hi, I'm looking into this now for you. It was a charge for NCS services from and order in July. Thank you, Lisa
  6. LISA B
    Hello, Put that box into another box along with your submission and you should be fine. Thanks, Lisa
  7. LISA B
    Hello, Thank thank you. This piece was graded prior to NGC imaging coins for the website. Thank you, Lisa
  8. LISA B
    Hello, The address to ship FED-X UPS is, NGC 5501 COMMUNICATIONS PKWY SARASOTA, FL 34240 Thank you, Lisa
  9. LISA B
    Hello Fenntucky Mike, I see that you have 3 orders to ship together. The hold up is going to be the World Value order. We are currently running at 76 business days, so it's probably not going to ship for awhile as that order is currently at 38 business days now. Thanks, Lisa
  10. LISA B
    Hello Revenant, I understand that it is a bit of an inconvenience but, there really isn't anything we can do to extend the 3 month time period. Hopefully, we can get caught up and this won't be an issue. Thanks, Lisa
  11. LISA B
    Hi Revenant, Same with your order, it's in encapsulation as of today. Thanks, Lisa
  12. LISA B
    Hello Smajero, I've checked with our graders and there is not enough rotation for this to me a Mint Error. Thank you, Lisa
  13. LISA B
    Hello Mohawk, Thank you. Can you post an image? Lisa
  14. LISA B
    Hello Klang, Our imaging department is running about 1 month behind. You should get this in a week or so. Thank you, Lisa
  15. LISA B
    Hello Slewis, Thank you. The coin's surfaces have been extensively manipulated. For example, a Proof coin that has been altered to appear to be a Mint State coin, or vice versa. This alteration can often make authentication impossible. There isn't anything that can be done to correct this. Thank you, Lisa
  16. LISA B
    Hello Nerdcoin, Thank you. US and World coins must be submitted on their own form. You can request to have them shipped back to you together. Thanks, Lisa
  17. LISA B
    Hello usa moneyman, It is silver plated German Silver Thank you, Lisa
  18. LISA B
    Dear naabh4, Thank you. No, it would only be for submissions that come in after you upgrade, nothing that is already in progress. Lisa
  19. LISA B
    Hello swu, The reason that this image is not displayed is because this was graded prior to NGC imaging coins for our website. Thank you, Lisa
  20. LISA B
    Hi Daylan1924, Not to worry. This shouldn't be a problem at all. If our receiving department has any questions, they will reach out to you. Thanks, Lisa
  21. LISA B
    Hello LNCS, We are currently opening the mail that was delivered to us on August 9th. Thank you, Lisa
  22. LISA B
    Hello, Yes, you should be able to print it and it will print out 4 copies. 3 copies should be mailed with your coins. Thank you, Lisa
  23. LISA B
    Hello DeVryGuy, You can submit this as a re-grade. You'll submit it in the holder so that you won't lose the guaranteed grade. It will be re-grade and put into a new holder. It will also receive a new certification number. Thank you, Lisa
  24. LISA B
    Hello, This was a hoard that was submitted by a dealer. Lisa
  25. LISA B
    Hello Bob, These have been restored. Thank you, Lisa