KaileeS CS

Hello @Terence8788, thank you for contacting us. Hope you are doing well! I do indeed see that we have two representatives assisting you with this issue and that it has been brought to management's attention to have the coin's variety fixed. You may see the status of your order move "backward" as they work to fix the label of this coin. Thank you for your patience in the meantime while we correct this issue for you! Please let us know if you need help with anything else. Thank you!

Hello @utah_ranch, thank you for contacting us Hope you are doing well! here is no predetermined or set amount of time that a submission will remain in any particular status. The time will vary depending on a variety of factors including the tier and how many orders are ahead of yours as it advances. Each step or status within our process contributes to the cumulative turnaround time anticipated. Your submission is still within the normal time frame for its tier, as it is on the 13th business day out of 25. You should see updates on this invoice shortly! Please let us know if you have any additional questions. Thank you!

Hello @ChuckBuck, thank you for contacting us. Hope you are doing well! Most of the John Mercanti labels are distributed through Modern Coin Mart, so if you were to send the coin in for reholder, it would have to be through them directly. If you send the coin in directly to us, it will be given the standard NGC label. Please check out our link HERE to determine if it is required for your label to be submitted through them. Please let us know if you have any additional questions. Thank you!

Hello @Mama's Secret, thank you for contacting us. The "No Charge" status typically means that our receiving team either needs additional information in order to proceed with your submission, or they are working on getting the order into the system at that moment. If there are any issues, someone from our team will reach out to you via email to clarify any discrepancies. Please let us know if you have any additional questions. Thank you!

Hello @cobymordet, thank you for contacting us. Grading only takes place at our Sarasota headquarters. The only time grading may take place in other countries is for on-site grading events. Hope this helps! Please let us know if you have any additional questions. Thank you!

Hello @noobcoincollector89, thank you for contacting us. We typically preform maintenance on our servers during the weekends, so sometimes it can prevent users from logging in for a short period of time. Kindly post back here if you are still having this issue and I will be happy to further troubleshoot the issue with you. Thank you!

Hello @igek, thank you for contacting us. Hope you are doing well! Yes, it is possible that someone had sent the customer in for an "Appearance Review" service, and with that service, the coin was downgraded by one grade but we did not take new pictures for the NGC Verification tool. We commonly do not take new photos of coins when they are sent in for either an Appearance Review or a reholder service. We are sorry for any confusion caused! Please let us know if you have any additional questions. Thank you!

Hello @Gary Dooley, thank you for contacting us. It is the VarietyPlus grading team that reviews your coins for varieties. I do indeed see that your coins were reviewed by this team on 02/01/24. I see Celeste is looking into why these were not attributed as a variety for you now. She will get back to you once she has more information. Please let us know if you have any additional questions. Thank you!

Hello @kgieskes, thank you for contacting us. As much as I would like to assist you on this, you'll need to contact your local customs office where you plan to ship your coins back to see what their standards are when shipping coins. Unfortunately, this is not something NGC can provide as customs can vary from region to region and country to country. We are sorry for any inconvenience this may cause. Hopefully, your local customs office is able to assist! Please let us know if you have any additional questions. Thank you!

Hello @kgieskes, thank you for contacting us. Yes, if you decide to upgrade to the Elite tier, you will be given a "new" $150.00 credit which will go towards the next submission we receive by you. Please let us know if you have any additional questions. Thank you!

Hello @Dan DJ, post-processing just means retouching up the photos. Examples of this would be cropping, adjusting brightness, and contrast. Making little touch-ups that will ensure the coin is presented in the best tone and light. Please let us know if you need help with anything else. Thank you!

Hello! Per my team, the resolution will be the same however the regular free pictures won’t be post-processed at all. Please let us know if you need help with anything else. Thank you!

Hello @The G.O.A.T., I am checking on this for you with my imaging manager. I will reply back here once I have further info. Thank you!

Hello @Dan DJ, thank you for contacting us. The graders should fix any description discrepancies your coins may have. If you see your invoice move past grading (i.e. encapsulate/quality control) and the description is still not fixed, feel free to call, text, or email us and we will be happy to get that fixed for you! Our contact details are: 1-855-472-3310 Service@NGCcoin.com Please let us know if you have any additional questions. Thank you!

Hello @Blind Pig, thank you for contacting us. There is no set turnaround time for Mechanical Error submissions. We try to complete and expedite them as quickly as possible based on the queue of them we receive. With that said, I will send a message to my team to see if we can get these pushed for you! Note that you may not see updates on your side until the order is actually shipped. Please let us know if you have any additional questions. Thank you!

Hello @Trakshuhn, Thank you for contacting us. It looks like you have an awesome collection of coins on your hands! We would be happy to assist you with grading and preserving your collection. You would need to kindly send your coins to us for them to be evaluated by our coin-grading professionals. Below are the instructions and links to help get you started: The first step to submitting is determining the potential value of each coin. You’ll need to have a general idea of the value of each coin to help select which grading “tier” or category to submit the coin under. Grading tiers and fees can be found at Services and Fees | Coin Submissions | NGC (ngccoin.com). Once you have done that, you can find more information on how to start submitting coins online at How to Submit, which has step-by-step instructions on how to send in your coins. If you do not wish to sign up for membership, you can find a listing of authorized NGC dealers that can submit the coins on your behalf here: NGC Coin Dealer Locator Please let us know if you have any additional questions. Thank you!

Hello @Ahmed Fathy99, thank you for contacting us. I am happy to assist! To clarify, do you mind letting me know what you mean by "small labels"? Only your coins and the submission form is needed in the box when you send your package to us. Kindly let me know if you are possibly referring to something different. Thank you!

Hello @MTinis, thank you for your reply. I see your package was delivered to you yesterday by FedEx. Kindly let us know if you have any additional issues. Thank you!

Hello Ralph, Thank you for contacting us. I have checked with management and they have confirmed that this is not a pedigree that NGC would allow on our labels at this time. We are sorry for any inconvenience this may cause. Please let us know if you need help with anything else. Thank you!

Hello @highway98e, thank you for contacting us. It is ultimately up to the graders to determine if a pedigree request can be accommodated. This request will likely be denied since putting the old PCGS certificate number may cause confusion on the label. Instead, we would suggest that you write on the NGC submission form to have your old PCGS labels sent back to you. We will do our best to accommodate this request for you. Please let us know if you have any additional questions. Thank you!

Hello @The JNS Coin Collection, thank you for contacting us. All coins can be conserved through NCS, however, some coins may not benefit from this service. NCS conservation removes harmful surface contaminants and stabilizes a coin's surfaces. Coins with PVC and other types of residue, haze, encrustations, or unattractive or artificial toning are usually excellent candidates for NCS conservation. To learn more and see examples, click here. Please let us know if you have any additional questions. Thank you!

Hello @kgieskes, NGC typically recommends that all coins be sent in non-PVC flips. This is regarded as the safest way to transport your coins. If you do not wish to use a flip, you can also purchase individual coin capsules. The last alternative was to get a plastic holder like the ones below - Kindly keep in mind that we would not return these unless the "Return Mint Packaging" service was selected. Thank you!

Hello @kgieskes, thank you for contacting us. You are welcome to send the coins to us in their mint packaging. If you want that packaging returned, please select "Return Mint Packaging" on the submission form when you create your order. Please let us know if you have any additional questions. Thank you!

Hello @MTinis, thank you for contacting us. The Express tier is still estimated to be take about 3 business days. Kindly note that these are estimates only and are not guaranteed. With this in mind, your submission 6961000 is currently in the encapsulation department and should be finished shortly. I have sent a message to my team to see if they can push this along. Thank you for your patience while we process your submission! Please let us know if you need help with anything else. Thank you!

Hello @highway98e, thank you for reaching back out! We are sorry that this image has not yet been corrected. I have once again message the team that is able to correct this. If there are any issues, I will send you a private message. Thank you!