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KaileeS CS

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  1. Hello @Gary Dooley, thank you for contacting us. It is the VarietyPlus grading team that reviews your coins for varieties. I do indeed see that your coins were reviewed by this team on 02/01/24. I see Celeste is looking into why these were not attributed as a variety for you now. She will get back to you once she has more information. Please let us know if you have any additional questions. Thank you!
  2. Hello @kgieskes, thank you for contacting us. As much as I would like to assist you on this, you'll need to contact your local customs office where you plan to ship your coins back to see what their standards are when shipping coins. Unfortunately, this is not something NGC can provide as customs can vary from region to region and country to country. We are sorry for any inconvenience this may cause. Hopefully, your local customs office is able to assist! Please let us know if you have any additional questions. Thank you!
  3. Hello @kgieskes, thank you for contacting us. Yes, if you decide to upgrade to the Elite tier, you will be given a "new" $150.00 credit which will go towards the next submission we receive by you. Please let us know if you have any additional questions. Thank you!
  4. Hello @Dan DJ, post-processing just means retouching up the photos. Examples of this would be cropping, adjusting brightness, and contrast. Making little touch-ups that will ensure the coin is presented in the best tone and light. Please let us know if you need help with anything else. Thank you!
  5. Hello! Per my team, the resolution will be the same however the regular free pictures won’t be post-processed at all. Please let us know if you need help with anything else. Thank you!
  6. Hello @The G.O.A.T., I am checking on this for you with my imaging manager. I will reply back here once I have further info. Thank you!
  7. Hello @Dan DJ, thank you for contacting us. The graders should fix any description discrepancies your coins may have. If you see your invoice move past grading (i.e. encapsulate/quality control) and the description is still not fixed, feel free to call, text, or email us and we will be happy to get that fixed for you! Our contact details are: 1-855-472-3310 Service@NGCcoin.com Please let us know if you have any additional questions. Thank you!
  8. Hello @Blind Pig, thank you for contacting us. There is no set turnaround time for Mechanical Error submissions. We try to complete and expedite them as quickly as possible based on the queue of them we receive. With that said, I will send a message to my team to see if we can get these pushed for you! Note that you may not see updates on your side until the order is actually shipped. Please let us know if you have any additional questions. Thank you!
  9. Hello @Trakshuhn, Thank you for contacting us. It looks like you have an awesome collection of coins on your hands! We would be happy to assist you with grading and preserving your collection. You would need to kindly send your coins to us for them to be evaluated by our coin-grading professionals. Below are the instructions and links to help get you started: The first step to submitting is determining the potential value of each coin. You’ll need to have a general idea of the value of each coin to help select which grading “tier” or category to submit the coin under. Grading tiers and fees can be found at Services and Fees | Coin Submissions | NGC (ngccoin.com). Once you have done that, you can find more information on how to start submitting coins online at How to Submit, which has step-by-step instructions on how to send in your coins. If you do not wish to sign up for membership, you can find a listing of authorized NGC dealers that can submit the coins on your behalf here: NGC Coin Dealer Locator Please let us know if you have any additional questions. Thank you!
  10. Hello @Ahmed Fathy99, thank you for contacting us. I am happy to assist! To clarify, do you mind letting me know what you mean by "small labels"? Only your coins and the submission form is needed in the box when you send your package to us. Kindly let me know if you are possibly referring to something different. Thank you!
  11. Hello @MTinis, thank you for your reply. I see your package was delivered to you yesterday by FedEx. Kindly let us know if you have any additional issues. Thank you!
  12. Hello Ralph, Thank you for contacting us. I have checked with management and they have confirmed that this is not a pedigree that NGC would allow on our labels at this time. We are sorry for any inconvenience this may cause. Please let us know if you need help with anything else. Thank you!
  13. Hello @highway98e, thank you for contacting us. It is ultimately up to the graders to determine if a pedigree request can be accommodated. This request will likely be denied since putting the old PCGS certificate number may cause confusion on the label. Instead, we would suggest that you write on the NGC submission form to have your old PCGS labels sent back to you. We will do our best to accommodate this request for you. Please let us know if you have any additional questions. Thank you!
  14. Hello @The JNS Coin Collection, thank you for contacting us. All coins can be conserved through NCS, however, some coins may not benefit from this service. NCS conservation removes harmful surface contaminants and stabilizes a coin's surfaces. Coins with PVC and other types of residue, haze, encrustations, or unattractive or artificial toning are usually excellent candidates for NCS conservation. To learn more and see examples, click here. Please let us know if you have any additional questions. Thank you!
  15. Hello @kgieskes, NGC typically recommends that all coins be sent in non-PVC flips. This is regarded as the safest way to transport your coins. If you do not wish to use a flip, you can also purchase individual coin capsules. The last alternative was to get a plastic holder like the ones below - Kindly keep in mind that we would not return these unless the "Return Mint Packaging" service was selected. Thank you!