KaileeS CS

Hello @Keala, thank you for contacting us. Hope you are doing well! You may write on the submission form "on file" in the payment section of the form if it's card details we have used on a previous submission. If you have not sent in a previous submission, you can write "will call with details" and then provide the details over the phone once your order is received into the system Please let us know if you have any additional questions. Thank you!

Hello @Carusotrap, Thank you for contacting us. I would be happy to help with your inquiry. The "ready for pick-up" message from USPS is a common error we see when a package is delivered, but the carrier misses the last scan. All packages are delivered by USPS directly to our offices, and we do not pick up any deliveries. Let me also share what happens when we receive your package. Carrier tracking may indicate that your submission has been received at our office; however, it can still take some time to reflect within our online submission tracking. All packages received move into an intake process where the contents are inventoried and compared against the submission form as validation before moving forward into the grading process. Should there be any discrepancy encountered with an item itself, a missing or extra item, or any other concern for that matter, our customer service team will reach out for clarification accordingly. Please note the intake process can take upwards of 7-10 business days before the order will reflect within online submission tracking. This period is accounted for in the overall estimated turn-around time displayed at the point of the submission. If your box was labeled on all sides with "WK" for Walkthrough tier submissions, then it should be opened up sooner, usually within 1 to 3 days. If you have not already, you can confirm that we have scanned your package as received with the "Confirm Package Delivery" field here: https://www.ngccoin.com/ Please let us know if you have any additional questions.

Hello @danayu, thank you for your patience. This is label #1579 and is exclusive to an NGC dealer. Unfortunately, it is not available to the public. We are sorry for any inconvenience this may cause. Thank you!

Hello @JCS Jr. thank you for contacting us. Hope you are doing well! Can you please provide the certificate number of the coin so we can look into this for you? Thank you!

Hello @danayu, thank you for contacting us. Hope you are doing well! I am checking with NGC Marketing team now to see if they can provide more details on this label. I will let you know what they come back with once they reply! Please let us know if you need help with anything else. Thank you!

Hello @Scott Hurwitz, thank you for contacting us.  CCG is a closed and gated facility.  For security reasons, our offices are not accessible to the public and are not available for walk-in submissions.  Only authorized dealers with one of our companies (PMG, NGC, CGC or CSG) are permitted to set up appointments with us to drop off and pick up submissions.  We are so sorry for any inconvenience this may cause. If you do not wish to mail your submissions to us, you can check the locate dealer feature on our website to see if there is a dealer in your area that might be able to submit the items in person for you. Dealer Locator | NGC If you have any questions, please let us know.  Thank you!

Hello @nuti, Thank you for contacting us and sharing photos of your beautiful coin. Unfortunately, we cannot evaluate or authenticate coins via photos. An in-hand evaluation by the grading team would be required to evaluate the coin and confirm if it has any mint errors. Here are the instructions and links to help get you started submitting your coin to us: If you are interested in submitting coins for grading, you can become a paid member of Collector's Society through Join NGC Today | NGC (ngccoin.com). You can find more information on how to start submitting coins online at How to Submit. You’ll need to have a general idea of the value of each coin to help select which grading “tier” or category to submit the coin under. Grading tiers and fees can be found at Services and Fees | Coin Submissions | NGC (ngccoin.com). To add on the Mint Error service, it is an additional $18.00 to review. If you do not wish to sign up for membership, you can find a listing of authorized NGC dealers that can submit the coins on your behalf here: NGC Coin Dealer Locator Please let us know if you have any additional questions. Thank you!

Hello @Rampant Squirrels, thank you for contacting us. Hope you are doing well! As long as your submission form is in the box with your coins, it will still pop up under your submission tracking once the order is received into the system. I see this invoice was received on 05/29/24, so you can track the status of it online now! Please let us know if you need help with anything else. Thank you!

Hi @Alex Lobman, I am truly so sorry, I am unable to click on unknown links. Are you able to upload photos of some of your collectible here?

Hello @Dr RAR, sorry about the late reply on this! Yes, you would not need to send in the COAs for coins that are being reholdered. We only need those for coins that are being freshly graded. Please let us know if you need help with anything else. Thank you!

Hello @Alex Lobman, thank you for contacting us. Hope you are doing well! Are you able to kindly provide some examples of some of the coins/tokens/medals you are looking to have graded? We will need to check on these with the graders to confirm if they are eligible to be graded. As a friendly note ahead of time, we do not grade any type of gambling tokens/chips. Please kindly let me know if you have any other items you are interested in having graded (and pictures if possible) and we will check on these for you! Please let us know if you need help with anything else. Thank you!

Hello @gfxhead, thank you for contacting us. Hope you're doing well! The Price Guides amounts are based on recently reported sales of NGC-graded coins. Unfortunately, this most likely means there has been no recent data reported to us on this particular coin. Kindly note that NGC does not put any values on coins or collectibles. We are so sorry for any inconvenience this may cause. Please let us know if you have any additional questions. Thank you!

Hello @BRS84, thank you for contacting us. Hope you are doing well! Yes, this is a shipwreck that we can indeed grade the coins from. If they are currently raw/ungraded, you may send them in under any regular applicable grading tier. Please let us know if you have any additional questions. Thank you!

Hello @Johnny.L, thank you for contacting us. Unfortunately, we have been experiencing some issues with our server.  As a result, some features on the website may not have been displayed properly. This could have included features like order submission and tracking. Everything should be back up and running normally now. Please let us know if you are still experiencing an issue. For now, your coins have been graded and are in the encapsulation room. Please let us know if you have any additional questions. Thank you!

Hello @Dr RAR, thank you for your reply! I actually had spoken with my accounts manager on this, and they advised that we do indeed have a way to create a new certificate number. I am so sorry for the original misinformation provided! They advised that if you submit the coins for a reholder service and write in the comments "Sequential reholder", the coins can be reholdered with a new certificate number assigned. We hope this helps! Please let us know if you need help with anything else. Thank you!