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KaileeS CS

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  1. Hello @LOCK34, thank you for contacting us. Hope you are doing well! The turnaround time for Walkthroughs (with no other additional services) is 3 business days. You can find all of our turnaround times listed HERE. Please let us know if you have any additional questions. Thank you!
  2. Hello @JGGLAD, thank you for contacting us. If the holder has been tampered with and no longer has a reverse label, the coin is no longer covered by our NGC Guarantee. The coin will need to be regraded to ensure it is still the same grade. We will re-encapsulate it once regraded. Feel free to send the coin in to us if you prefer this option. Please let us know if you have any additional questions. Thank you!
  3. Hola @Mg. Patricio Machuca Y/O Pelicanbox, gracias por contactarnos. ¿Podría indicarnos con qué parte del formulario de envío necesita ayuda? Estaré encantado de ayudarte.
  4. Hello @mikeyluvcoins, thank you for contacting us. NGC is a coin-grading company. We do not buy, sell, or value coins. You can find out more about our company online at About NGC | NGC Coin Grading | NGC. You may want to consider taking the coin to a currency dealer to see if they can help appraise the coin for you. A list of NGC-Authorized dealers can be found here: Dealer Locator | NGC. If you are interested in submitting coin to us for grading, you can find out more about the process at How to Submit | NGC (ngccoin.com) and our grading fees at NGC Services and Fees | NGC (ngccoin.com). If you have any other questions, please let us know. Thank You!
  5. Hello @JDH_PA, thank you for contacting us. Yes, NGC already has this service under our Pedigree service. You may add collection names to the labels of your coins as long as it is in reference to your own name or you can provide proof that the coin belonged to a certain individual (for example a family member or someone famous if purchased from their collection). The pedigree service is currently $5.00. Please let us know if you have any additional questions. Thank you!
  6. Hello @JDH_PA, thank you for contacting us. Hope you are doing well! You may make a photocopy of the same PDF invoice and continue the remaining coins on the copy. Staple the two copies together so that the invoice seamlessly reads the coins in order and be sure to send 2 of those in to us and keep one for yourself. Please let us know if you have any additional questions. Thank you!
  7. Hello @Terence8788, thank you for contacting us. Hope you are doing well! I do indeed see that we have two representatives assisting you with this issue and that it has been brought to management's attention to have the coin's variety fixed. You may see the status of your order move "backward" as they work to fix the label of this coin. Thank you for your patience in the meantime while we correct this issue for you! Please let us know if you need help with anything else. Thank you!
  8. Hello @utah_ranch, thank you for contacting us Hope you are doing well! here is no predetermined or set amount of time that a submission will remain in any particular status. The time will vary depending on a variety of factors including the tier and how many orders are ahead of yours as it advances. Each step or status within our process contributes to the cumulative turnaround time anticipated. Your submission is still within the normal time frame for its tier, as it is on the 13th business day out of 25. You should see updates on this invoice shortly! Please let us know if you have any additional questions. Thank you!
  9. Hello @ChuckBuck, thank you for contacting us. Hope you are doing well! Most of the John Mercanti labels are distributed through Modern Coin Mart, so if you were to send the coin in for reholder, it would have to be through them directly. If you send the coin in directly to us, it will be given the standard NGC label. Please check out our link HERE to determine if it is required for your label to be submitted through them. Please let us know if you have any additional questions. Thank you!
  10. Hello @Mama's Secret, thank you for contacting us. The "No Charge" status typically means that our receiving team either needs additional information in order to proceed with your submission, or they are working on getting the order into the system at that moment. If there are any issues, someone from our team will reach out to you via email to clarify any discrepancies. Please let us know if you have any additional questions. Thank you!
  11. Hello @cobymordet, thank you for contacting us. Grading only takes place at our Sarasota headquarters. The only time grading may take place in other countries is for on-site grading events. Hope this helps! Please let us know if you have any additional questions. Thank you!
  12. Hello @noobcoincollector89, thank you for contacting us. We typically preform maintenance on our servers during the weekends, so sometimes it can prevent users from logging in for a short period of time. Kindly post back here if you are still having this issue and I will be happy to further troubleshoot the issue with you. Thank you!
  13. Hello @igek, thank you for contacting us. Hope you are doing well! Yes, it is possible that someone had sent the customer in for an "Appearance Review" service, and with that service, the coin was downgraded by one grade but we did not take new pictures for the NGC Verification tool. We commonly do not take new photos of coins when they are sent in for either an Appearance Review or a reholder service. We are sorry for any confusion caused! Please let us know if you have any additional questions. Thank you!
  14. Hello @Gary Dooley, thank you for contacting us. It is the VarietyPlus grading team that reviews your coins for varieties. I do indeed see that your coins were reviewed by this team on 02/01/24. I see Celeste is looking into why these were not attributed as a variety for you now. She will get back to you once she has more information. Please let us know if you have any additional questions. Thank you!
  15. Hello @kgieskes, thank you for contacting us. As much as I would like to assist you on this, you'll need to contact your local customs office where you plan to ship your coins back to see what their standards are when shipping coins. Unfortunately, this is not something NGC can provide as customs can vary from region to region and country to country. We are sorry for any inconvenience this may cause. Hopefully, your local customs office is able to assist! Please let us know if you have any additional questions. Thank you!