KaileeS CS

Hello @Redline68, thank you for contacting us. You can find this coin in the census HERE. Please let us know if you have any additional questions. Thank you!

Hello, yes, you can change your card for your membership renewal in your "My NGC" settings. Click on "My NGC" at the top right-hand corner of the page, then click on "My account". From there, click on the tab that says "AutoRenew" and there will be a button that says "Change" next to your current card details on file. You can update your card information from there. Please let us know if you need help with anything else. Thank you!

Hello @The JNS Coin Collection, thank you for contacting us. You are only able to update your card if you have a pending submission we have not yet taken payment for. If there is no balance to be paid, the system will not allow you to update your card. You may call or email us directly if you'd like us to manually update your card for you, or you may wait until a submission becomes available that we have no taken payment for to update your card online. Please let us know if you have any additional questions. Thank you!

Hello @Ericwats, thank you for contacting us. Yes, you may submit any coin sets from the mint in their original packaging. We will open the capsules or packaging for you once the coins arrive. If you want your mint packaging back, please ensure to select the "Return Mint Packaging" service on the submission form. Please let us know if you have any additional questions. Thank you!

Hello @NheilCruz, thank you for your patience. My grading team has advised that we do not currently grade those types of coins. We are genuinely sorry for any inconvenience this may cause. Please let us know if you need help with anything else. Thank you!

Hi @MTinis, thank you for contacting us. I will try to send a message over to my team on this so we can catch it. Can you please provide the submission number for the order?

Hello @jackkerouac81, thank you for your patience! My grading team advised that we do not currently grade these coins at this time. We are genuinely sorry for any inconvenience this may cause. Please let us know if you have any additional questions. Thank you!

Hello @NheilCruz, thank you for contacting us. I have sent a message to my team to check on this for you. I will reply back hear once I have an answer to your inquiry. Thank you for your patience in advance!

Hello @jackkerouac81, thank you for sending that information over! I will check with the grading team on this and post back here once I have a reply. Thank you!

Hello @jackkerouac81, thank you for contacting us. Can you please kindly post the name and photos of the token so I can check with the graders for you on this? Thank you in advance!

Hello @Spirit80, thank you for contacting us. NGC assigns these strike characters automatically as part of its normal grading process for no additional fee. You may list in the comments section of the form to designate this if you choose to, but we will check for this automatically when reviewing the coin. Please let us know if you have any additional questions. Thank you!

Hello @Gettinbig313, thank you for contacting us. We are sorry you were unable to pull up the coin's details using the barcode. The grade and details are indeed correct and can be manually verified on our NGC Verification page HERE. Please let us know if you have any additional questions. Thank you!

Hello @highway98e, thank you for contacting us and notifying us of this discrepancy! We will have the photos fixed on our NGC Verification page for this invoice shortly (it looks like when they were uploaded, they were offset). This should be updated within the next 1-2 business days. Please let us know if you need help with anything else. Thank you!

Hello @Jumbo Coin, I am terribly sorry, I am a little confused by your initial inquiry. Neither of these coins have the mint mark notated on the label, so our graders did not specify this information purposely. Unfortunately, because it was not specified, I'm afraid I may be unable to answer your inquiry. Please kindly let me know if I am misunderstanding your question. Thank you!

Hello @Jumbo Coin, thank you for contacting us. Can you kindly share the certificate number so I can check with our team on this?

Hello @longstrider, thank you for contacting us. Unfortunately, there is nowhere on your side were you may obtain the photos. You may look for the email they were originally sent from, or alternatively, I am having my team resend them to you via email. Please let us know if you have any additional questions. Thank you!

Hello @1946Hamm, thank you for your patience. I checked with the senior grading team on this and they said that we would not be able to grade/encapsulate the uniface version of this medal. We are genuinely sorry for any inconvenience this news may cause. Please let us know if you have any additional questions. Thank you for checking!

Hello @Mike Meenderink , thank you for contacting us. It looks like there is still some funds owed on your submission that are due before the order can be shipped out. I tried taking the payment now, but it says the account associated with the card on file has been closed. You may update your payment information by logging into your account online and going to the Submission Tracking feature. Here you should find the Update Payment option. Once updated, our system will take the remaining payment owed automatically, and your order will be marked for shipment. Please let us know if you need help with anything else. Thank you!

Hello @1946Hamm, thank you for contacting us. I am checking with a grader to confirm if there is any way we can grade/encapsulate these items. I will reply back here once I have an answer. Thank you for your patience in the meantime!

Hello @Hellbilly358, thank you for reaching out. Unfortunately, we are not able to identify if a coin is a mint error via photos. An in-hand evaluation by the grading team would be required to determine if the coin has a mint error. If you'd like to submit your coin to determine if it may have a variety, you can read more about the process here: NGC Coins | How to submit. Please let us know if you have any additional questions. Thank you!

Hello @Blind Pig, I found your email and I will respond to it there. Thank you!

Hello @NheilCruising, thank you for contacting us. It is likely that the coin was sent in to be reholdered at some point during its lifetime. If you decide to purchase this coin and find that the seal appears to be tampered with, feel free to send us a message and we will be happy to review it. Please let us know if you need help with anything else. Thank you!

Hello @Blind Pig, thank you for contacting us. If you see the status move "backwards" it may mean that something was caught in quality control. To reflect that the coin(s) are being corrected, we have to send it back to the right department to have the correction made, which you will see on your side when the status moves backward. It sounds like whatever the issue was was a quick fix, so hopefully this invoice should be finished up shortly! Please let us know if you need help with anything else. Thank you!

Hello @Chuck Sanders, thank you for contacting us. US and World coins must be placed on separate submission forms, even if they are both under the Modern grading tier. Please let us know if you have any additional questions. Thank you for checking!

Hello @panasonic7, thank you for contacting us! I am so sorry, I do not see any inquiry in your message. Is there anything we can assist you with?