KaileeS CS

Hi @Alex Lobman, I am truly so sorry, I am unable to click on unknown links. Are you able to upload photos of some of your collectible here?

Hello @Dr RAR, sorry about the late reply on this! Yes, you would not need to send in the COAs for coins that are being reholdered. We only need those for coins that are being freshly graded. Please let us know if you need help with anything else. Thank you!

Hello @Alex Lobman, thank you for contacting us. Hope you are doing well! Are you able to kindly provide some examples of some of the coins/tokens/medals you are looking to have graded? We will need to check on these with the graders to confirm if they are eligible to be graded. As a friendly note ahead of time, we do not grade any type of gambling tokens/chips. Please kindly let me know if you have any other items you are interested in having graded (and pictures if possible) and we will check on these for you! Please let us know if you need help with anything else. Thank you!

Hello @gfxhead, thank you for contacting us. Hope you're doing well! The Price Guides amounts are based on recently reported sales of NGC-graded coins. Unfortunately, this most likely means there has been no recent data reported to us on this particular coin. Kindly note that NGC does not put any values on coins or collectibles. We are so sorry for any inconvenience this may cause. Please let us know if you have any additional questions. Thank you!

Hello @BRS84, thank you for contacting us. Hope you are doing well! Yes, this is a shipwreck that we can indeed grade the coins from. If they are currently raw/ungraded, you may send them in under any regular applicable grading tier. Please let us know if you have any additional questions. Thank you!

Hello @Johnny.L, thank you for contacting us. Unfortunately, we have been experiencing some issues with our server.  As a result, some features on the website may not have been displayed properly. This could have included features like order submission and tracking. Everything should be back up and running normally now. Please let us know if you are still experiencing an issue. For now, your coins have been graded and are in the encapsulation room. Please let us know if you have any additional questions. Thank you!

Hello @Dr RAR, thank you for your reply! I actually had spoken with my accounts manager on this, and they advised that we do indeed have a way to create a new certificate number. I am so sorry for the original misinformation provided! They advised that if you submit the coins for a reholder service and write in the comments "Sequential reholder", the coins can be reholdered with a new certificate number assigned. We hope this helps! Please let us know if you need help with anything else. Thank you!

Hello @Dr RAR, thank you for contacting us. Currently, we only offer Internet Imaging or PhotoVision Plus. You may kindly find more information on each of these services HERE. Please let us know if you need help with anything else. Thank you!

Hello @Dr RAR, thank you for contacting us. Hope you are doing well! The certificate number is a reference to when the coins were originally certified, so if you send them in for reholder, they will retain the original certificate number. The only way to receive a "new" certificate number for these coins would be to submit them for grading once again. If you choose this option, please ensure that any necessary COA or documentation is included with the coins. Please let us know if you have any additional questions. Thank you!

Hello @Jgirl, thank you for contacting us. Hope you are doing well! NGC is a coin-grading company. We do not buy, sell, or value coins. You can find out more about our company online at About NGC | NGC Coin Grading | NGC. You may want to consider taking the coin to a currency dealer to see if they can help appraise the coin for you. A list of NGC-Authorized dealers can be found here: Dealer Locator | NGC. If you are interested in submitting coin to us for grading, you can find out more about the process at How to Submit | NGC (ngccoin.com) and our grading fees at NGC Services and Fees | NGC (ngccoin.com). If you have any other questions, please let us know. Thank You!

Hello @lqueen6, thank you for contacting us. Can you kindly share the certificate number of the coin you are attempting to look up? Thank you in advance!

Hello @Weidel Legacy Collection, thank you for contacting us. The invoice was not being held from what I can see and was shipped out yesterday! The tracking number can be found under your submission tracking page at this point. Please let us know if you have any additional questions. Thank you!

Hello @lqueen6, thank you for contacting us. Hope you are doing well! I see this coin already has listed "1854 Germany 1K Wurttemberg" listed. Can you kindly clarify what you need help with on this particular coin? Thank you in advance!

Hi David, most coins are welcome to be submitted for conservation, however, the coin would need to be regraded after in order for it to be encapsulated again. Feel free to send it in for conservation if you choose, but also select a grading tier as well.

Hello @Roy Winters, thank you for contacting us. No, please kindly submit the coins in their holders and we will grade them as GSAs. Please let us know if you have any additional questions. Thank you!

Hi @David Otto, thank you for contacting us. I have emailed you instructions on how to send this coin back to us. Please let us know if you need help with anything else. Thank you!

Hello @David Otto, thank you for contacting us. Hope you are doing well! The original submitter of this coin only opt'd for genuine/not genuine grading on the submission containing these coins. If you would like for it to have a numerical grade, it would need to be re-submitted for grading. Please let us know if you have any additional questions. Thank you!

Hello @Jan D., thank you for contacting us. If a shipment is unable to be delivered after 3 delivery attempts, it will be returned to the sender. Once a shipment is returned to CGC and processed through our mail queue, we will contact you to confirm the shipping address and make the necessary reshipping arrangements. Changes to the shipping method and/or address can be made by replying to the RETURNED SHIPMENT email notice. The RETURN SHIPMENT email will be sent to the account holder and the account holder must respond to that email directly to arrange any changes and re-delivery. If you have any questions, please let us know. Thank you!

Hello @Ghostry, thank you for contacting us. Currently, we are only offering storage boxes for standard and double-thick holders. You can find these storage boxes HERE. Please let us know if you have any additional questions. Thank you!

Hello @LOCK34, thank you for contacting us. Hope you are doing well! The turnaround time for Walkthroughs (with no other additional services) is 3 business days. You can find all of our turnaround times listed HERE. Please let us know if you have any additional questions. Thank you!

Hello @JGGLAD, thank you for contacting us. If the holder has been tampered with and no longer has a reverse label, the coin is no longer covered by our NGC Guarantee. The coin will need to be regraded to ensure it is still the same grade. We will re-encapsulate it once regraded. Feel free to send the coin in to us if you prefer this option. Please let us know if you have any additional questions. Thank you!

Hola @Mg. Patricio Machuca Y/O Pelicanbox, gracias por contactarnos. ¿Podría indicarnos con qué parte del formulario de envío necesita ayuda? Estaré encantado de ayudarte.

Hello @mikeyluvcoins, thank you for contacting us. NGC is a coin-grading company. We do not buy, sell, or value coins. You can find out more about our company online at About NGC | NGC Coin Grading | NGC. You may want to consider taking the coin to a currency dealer to see if they can help appraise the coin for you. A list of NGC-Authorized dealers can be found here: Dealer Locator | NGC. If you are interested in submitting coin to us for grading, you can find out more about the process at How to Submit | NGC (ngccoin.com) and our grading fees at NGC Services and Fees | NGC (ngccoin.com). If you have any other questions, please let us know. Thank You!

Hello @JDH_PA, thank you for contacting us. Yes, NGC already has this service under our Pedigree service. You may add collection names to the labels of your coins as long as it is in reference to your own name or you can provide proof that the coin belonged to a certain individual (for example a family member or someone famous if purchased from their collection). The pedigree service is currently $5.00. Please let us know if you have any additional questions. Thank you!

Hello @JDH_PA, thank you for contacting us. Hope you are doing well! You may make a photocopy of the same PDF invoice and continue the remaining coins on the copy. Staple the two copies together so that the invoice seamlessly reads the coins in order and be sure to send 2 of those in to us and keep one for yourself. Please let us know if you have any additional questions. Thank you!