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CrystalM CS

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Everything posted by CrystalM CS

  1. Hello, unfortunately, this is not considered a mint error at this time. Mint Errors are when the coins themselves have errors from the mint, not just the packaging of the coins. You can read more about what a mint error is in the below article. Thank you. https://www.ngccoin.com/news/article/7765/learn-grading-mint-errors-part-1/
  2. Hello, thanks for reaching out and for the feedback. I don't know if this can be updated but I will email our web team and have them look into it for you. Thanks again for the feedback.
  3. Hello, we are currently experiencing some issues with our fillable PDF and are working to resolve this as soon as possible. We are very sorry for the inconvenience this may cause.
  4. Hello, thanks for reaching out. I was able to locate the below link which may be able to help you with some of the labels. PFRBC = PF- Proof / RBC - Red Brown, Cameo PFRBU = PF - Proof / RBU - Red Brown, Ultra Cameo SPRD = SP - Specimen / RD - Red https://www.ngccoin.com/news/article/5256/ https://www.ngccoin.com/coin-grading/grading-scale/
  5. Hello! Carrier tracking may indicate that your submission has been received at our office, however it can still take a short amount of time to reflect within our online submission tracking. All packages received move into an intake process where the contents are inventoried and compared against the submission form as validation before moving forward into the grading process. Should there be any discrepancy encountered with an item itself, a missing or extra item, or any other concern for that matter, our customer service team will reach out for clarification accordingly. Please note, the intake process can take upwards of 7-10 business days before the order will reflect within online submission tracking. I am showing that your submission is still in the encapsulation stage and the status has not yet been updated. You should see this finalized soon. Once finalized, you will receive an email letting you know the submission is on its way back to you.
  6. Hello @Bryce E. Carson Sr. I can confirm that this package was scanned into our warehouse system and is going through our intake process now.
  7. Hello, thank you for the suggestion. I will be sure this is passed along to the appropriate parties for review.
  8. Hello, this fee is applicable to all tokens and medals on the form. If incomplete information is provided, an additional $5 fee will be applied. See below.
  9. Hello! Please email customer service at service@ngccoins.com for more information on our Bulk coins program. Thank you.
  10. Hello, Thanks for reaching out. This coin was graded Gem Uncirculated which is our Adjectival Grading scale. You can read more about this in the below article. I have included a screenshot that pertains specifically to the grade of your coin as well to better help you understand the grade itself. https://www.ngccoin.com/coin-grading/grading-scale/adjectival-grades/
  11. Hello, I am not showing this tracking number as being scanned in our warehouse system as of yet or this submission number in our system. Are you sure these are both correct numbers? Unfortunately, there is not much more that I can do at this point as we don't seem to have any records of receiving these items.
  12. Hello, we are having some website issues with our submission tracking features. We are working on correcting this now and hope to have it resolved soon.
  13. Hello Eric, Thanks for reaching out to NGC. It looks like you have an interesting coin on your hands. Unfortunately, it would be extremely difficult to authenticate a coin from photos alone and we would need to receive the coin in house to tell anything about it. Please let us know if you have any questions regarding the submission process. Thank you.
  14. Hello! These will need to be returned to our facility before we can determine if they were mislabeled or not. I have sent you a direct message with how to send the coins to our facility as a Mechanical Error. Thank you.
  15. Hello! Unfortunately, it would be extremely difficult to tell you if this was an error from photos alone and we would need the coin submitted for grading before we can advise on the coin. We are sorry that we cannot be of further assistance to you at this time. Please let us know if you have any additional questions.
  16. Hello! Thank you for reaching out to NGC. For security reasons, we cannot give out the exact dimensions or weight of our holders at this time and we apologize for any inconvenience this may cause. I am so sorry that I cannot be of further assistance to you with your coin. Thank you.
  17. Hello! This is an excellent question. You can access your packing slip through the submission tracking feature online. Log into your account, go to the Submissions tab, and then Submission Forms. Here you will find the option to click on the "Old/Incomplete Submissions Page" - See screenshot below. There you will find your packing slip.
  18. Hello, it looks like you have an interesting collectible on your hands. Unfortunately, we would not be able to assist you with your question today. NGC is a grading company only and we do not place values on coins. Furthermore, it would be extremely difficult to tell if a coin is authentic from photos alone and we would require the coin to be submitted for grading to be able to tell you any more information on the coin. Please let us know if you have any additional questions.
  19. Hello! It sounds like you have an interesting collectible on your hands. At this time, it would be extremely difficult to evaluate a coin from photos alone and we would need it submitted for grading before we could review it. We are sorry but we cannot further assist you with this question at this time. Thank you.
  20. Hello! Thank you for bringing this to our attention. I will let our web team know and see if this can be corrected for you. Please let us know if you have any additional questions.
  21. Hello! Thank you for reaching out to NGC. Unfortunately, we cannot provide you with any more details at this time. The decision to recognize a VAM was made through our internal processes and all we can confirm currently is that this VAM was not chosen to be recognized at this time. Please let us know if you have any additional questions.
  22. Hello! We are so sorry to hear that you were not satisfied with the grading of your coins. At this time, we would not be able to determine information from photos alone and would need the coins in hand to identify the coins. Submitting a coin as a Mint Error coin indicates to our grading team that you would like the coin reviewed for all NGC-recognized errors. As long as the Mint Error option was selected, I can assure you the coins were reviewed as requested. I can look into this further for you if you have the certification numbers of the coins as well. Please let us know if you have any additional questions.