Hello Mr. Deeds,
I am disappointed to learn this has happened again and I apologize for the inconvenience to you. Of course you may send them back to be corrected at no cost to you.
In addition to speaking with our encapsulation and QC personnel, NGC President, Rick Montgomery is now involved and we have prepared a set of criteria for all of our graders and QC specialists to follow to see that this does not continue. You are welcome to note which side up on your submission form -- this information will be provided to the QC specialist.
We appreciate you taking the time to contact us once again and we look forward to providing the level of service you should expect from NGC.
Best regards, Dena That was less than 60 days ago, and it has happened two more times. The Maundy set that is pictured below is the second time/set that has come back to me like this. If the president of the company can not correct this then I have no idea what to do.
- Read more...
- 16 comments
- 1,848 views