Barcode will not scan 1 1

[Shangu]

I am fairly new to collecting and recently purchased this coin and when I go to scan the code nothing happens. I entered it in manually and it does work but I'm curious on what other people might have to say about it not scanning properly.

[Coinbuf]

Welcome to the forum, what shows when you scan the barcode?   And are you using a smart phone to scan it?   Were you expecting to be taken to the NGC website when you scan it?

Edited October 2, 2023 by Coinbuf

[Shangu]

Nothing shows up it just acts like it doesn't see a barcode. Yes I'm using a Samsung galaxy. I had another person with the app try to scan it with no success. Was just expecting the verification page to show up. 

[Coinbuf]

As long as the cert number works when you enter it manually I would not worry about it.   Every now and then a cert number can get "lost" from the database, when that happens a call to customer service is needed to fix the issue.   Your coin is an older holder, prior to when NGC started to include slab photos that are shown when you do a cert number search, but the correct information is displayed when I enter your cert into the cert verification tool on the NGC website.   If it really bothers you, you do have the option to send the coin into NGC and have it reholdered, that way you would have a new prong holder.   That would be nice for two reasons, you would be able to see some/most of the edge lettering on the coin, and it should also fix the problem of the barcode not scanning.

[RWB]

Try covering the label so only the barcode shows. Your "smart phone" might be confused by the background logo. It should scan OK even if only a thin band of the code is readable.

[Shangu]

Thank you coinbuf. That makes me feel better, and I agree the coin would be better off in a newer holder to view the lettering. Rwb, I did try to cover the barcode with a white piece of paper and scanned with a newer iPhone just now with no success. Maybe I will try taking it to an upcoming show to explore my options. Thank you both.

[Sandon]

    Welcome to the NGC chat board.

    I have been collecting coins for over fifty years. I have never attempted to scan the barcode on a grading service holder and have never heard of anyone doing so before. We generally use the grading services' certificate verification applications to make sure that the serial number on the holder corresponds to the description on the label. It is possible that the barcode on this somewhat older (c.2001-08) NGC holder was for internal use and requires special equipment or software to scan. (The newest NGC holder that was just introduced and newer PCGS holders contain a chip designed to be scanned.)  You may wish to post this inquiry on the "Ask NGC/NCS" forum for a response from the NGC staff.

   If you are concerned about the NGC holder being counterfeit or tampered with and the coin it contains being counterfeit or overgraded, your best defense is to acquire your own basic knowledge of authentication and grading. Based on what I can see from the photos, this appears to be a genuine late date lettered edge Capped Bust half dollar that has been reasonably graded XF 40 by grading service standards. 

   What print and online resources have you consulted to learn about coins?   

[Conder101]

I get some hinky feelings about the holder but nothing I can put my finger on.  I can't find anything definite I can point to that says the holder is definitely bad.  But the early fake holder barcodes would not scan  (That fact that entering the serial number works doesn't mean anything.  And that is why NGC went to posting images of every coin slabbed.), and I think the coin is a little overgraded.

Edited October 5, 2023 by Conder101