Missing packages
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15 posts in this topic

On 4/8/2022 at 8:01 AM, jtryka said:

Last year I had a submission that I sent registered and although the post office showed it was delivered after a week or so, it did not show up as having been received at NGC in my submission tracking.  I came to learn that when there are long backlogs, NGC will sign for the packages and store them in a secure vault on site until they have the capacity to open the packages and log in the submissions.  At that time it was a big backlog time and might have added a couple weeks to the process.  I haven't had this issue with my last submission last month.

And to add a bit, NGC now has, as part of there website, an option to enter the tracking number to see when they received the submission. It’s a nice addition.

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Nope; never had.  How do you know it's NGC if they are 'missing'?

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The two major TPGs are backed up; of that there is no doubt.  Sent in 3 submissions ATS and two were completed and returned four weeks ago.  The third has just now moved from Grading to Encapsulation.  I suppose we have no recorse but to accept 'missing, lost, misplaced, back order, etc. etc.

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On 4/8/2022 at 12:55 PM, GoldFinger1969 said:

For coins or for all other grading items ?

All I know is people are reporting the delay in 'coin' grading.  Haven't submitted any currency lately so I don't know about that.

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If either major TPG had taken the CDRL test they'd know how to back up....

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Recently I submitted two orders, one the regular "early bird submission" that was received on 3/15 and shipped back to me on 3/29 which I thought was great.  The other submission was economy and that was received the same time (I shipped them in the same package) and is currently in "grading/quality control" which seems to fit in the current 29 working day turnaround for that tier. 

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On 4/8/2022 at 6:56 PM, jtryka said:

Recently I submitted two orders, one the regular "early bird submission" that was received on 3/15 and shipped back to me on 3/29 which I thought was great.  The other submission was economy and that was received the same time (I shipped them in the same package) and is currently in "grading/quality control" which seems to fit in the current 29 working day turnaround for that tier. 

I can’t help here. I only drop off coins at shows where NGC has a booth. I REALLY REALLY hate shipping stuff. I do it only as a very last resort. I’m NEVER in a hurry. 

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Call me irresponsible, but I've always found it easier to accept a check from the USPS than to sell coins on an individual basis.

Just one more reason to not undervalue submissions......

Edited by thebeav
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On 4/8/2022 at 8:01 AM, jtryka said:

Last year I had a submission that I sent registered and although the post office showed it was delivered after a week or so, it did not show up as having been received at NGC in my submission tracking.  I came to learn that when there are long backlogs, NGC will sign for the packages and store them in a secure vault on site until they have the capacity to open the packages and log in the submissions.  At that time it was a big backlog time and might have added a couple weeks to the process.  I haven't had this issue with my last submission last month.

Yep me too

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Just remember that if you ship USPS Registered they will always know who had it last (and who will lose their job if the package is not found)

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