• When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.

LISA B

Administrator
 View Profile  See their activity

  • Posts

    1,115

  • Joined

  • Days Won

    2

 Content Type 

Posts posted by LISA B

    Mechanical Errors

    in Ask NGC/NCS

    Posted

    Hello Schiggity,

    I will have one of our Customer Service reps email you the instructions on how to return this to us for correction, free of charge, along with a shipping label to send this to us.

    Thank you,

    Lisa

    message to all at ngc

    in Ask NGC/NCS

    Posted

    Thank you very much! That is greatly appreciated.  It's going to take some time as a lot of our staff members have been impacted by this storm.  Everyone's patience will be greatly appreciated.  PLEASE BE KIND TO OUR CUSTOMER SERVICES STAFF.  They do not need to get beat up by customers calling about their orders.  We've been through enough.

    Lisa

    Shipping Instructions Ignored

    in Ask NGC/NCS

    Posted

    I'm sorry but we will not be able to do anything about this as we have shut down due to the Hurricane.  Our offices will be open on Monday.  I'm not sure what staff members will be there as a lot of us are with damage to houses and no power.  Your patience would be greatly appreciated.

    Thank you,

    Lisa

    Lost submissions

    in Ask NGC/NCS

    Posted

    Due to the hurricane, we are shut down until Monday.  I'm sure that your submissions are fine as where the office is there was no damage.  It will take a bit to get things up and running.  Thanks for your patience.

    Lisa

    Shipping Instructions Ignored

    in Ask NGC/NCS

    Posted

    Hello,

    You should be able to DRIVE to your Fed-X location to pick this up.  We can have Fedex hold it at a location for you to pick it up or wait until the package returns to NGC.
    There is a $20 fee Fedex charges for the request, which we will have to pass to you.
     
    Please let us know if you would like to put the hold on this.

    Lisa

    Shipping Instructions Ignored

    in Ask NGC/NCS

    Posted

    Hello,

    You are working from one of our older submission forms.  Our new Ship Method is Fed-X ground if you do not have your own account with a carrier.  https://www.ngccoin.com/news/article/10235/return-shipping-updates/

    I have checked the tracking on the Fed-X website and it appears that they tried to deliver on the 21st, 22nd, and the 23rd.  I would say to contact your local Fed-X location for assistance getting this package delivered.

    Thank you,

    Lisa

    Variety plus Brazil Coins

    in Ask NGC/NCS

    Posted

    Hello,

    We use Maldonado (8th ed.) for post-Colonial Brazil and Gomes for the vast majority of Colonial Brazil.  We do basically everything listed in those reference works, but we do run into translation issues from time to time as the books are in Portuguese entirely.  This is especially true with Maldonado.  When someone pays for VP, and oftentimes even when they don't, graders and verifiers are pulling references works to attribute coins.  
     
    In modern (post-1970) that department uses Maldonado #s as a guide to decide what varieties are eligible, but they do not use reference #'s to attribute them, only descriptions. 
     
    In vintage, we try whenever possible to also describe the variety in addition to putting the Maldonado #, but we run into limitations when coins are details graded, customers ask for pedigrees or undertype recognition, etc.  Our label can only fit so many lines of text, and this is especially true for coins that receive no grades.