pweikle Posted July 15, 2021 Share Posted July 15, 2021 (edited) Hello: I sent in with a recent order (59447713) two coins; 1997 Law Officers Memorial PF (5944713-020) and MS 5944713-(021). Both were graded and sent back. However, they were sent in the wrong label. 1997 Botanic Garden. This was corrected by NGC. When I received them back, they are in the correctly labeled holders with the number 5944713-020 (PF) and 59447713-021 (MS). However, they were processed under order tracking 5956303. Both 5944713-020 and 5944713-021 show in NGC verify, but I cannot enter into my registry set. I would like to be able to enter both under the 5944713 ID. What can be done to correct this issue. Thank you, Paul Weikle Edited July 15, 2021 by pweikle Link to comment Share on other sites More sharing options...
Administrator Ali E. Posted July 16, 2021 Administrator Share Posted July 16, 2021 On 7/15/2021 at 5:29 PM, pweikle said: Hello: I sent in with a recent order (59447713) two coins; 1997 Law Officers Memorial PF (5944713-020) and MS 5944713-(021). Both were graded and sent back. However, they were sent in the wrong label. 1997 Botanic Garden. This was corrected by NGC. When I received them back, they are in the correctly labeled holders with the number 5944713-020 (PF) and 59447713-021 (MS). However, they were processed under order tracking 5956303. Both 5944713-020 and 5944713-021 show in NGC verify, but I cannot enter into my registry set. I would like to be able to enter both under the 5944713 ID. What can be done to correct this issue. Thank you, Paul Weikle Hello. We have made the necessary updates to your new labels/descriptions in the NGC Registry. Thank you for letting us know. Link to comment Share on other sites More sharing options...
pweikle Posted July 16, 2021 Author Share Posted July 16, 2021 Thank you for your efforts. I still cannot get the picture and coin (5944713-020) to appear in my registry set. When you click on it, it registers there is a coin, but no picture and no points or value. It does show up in my complete list of all coins. I appreciate your continued help! Paul Link to comment Share on other sites More sharing options...
Member Maribeth Posted July 16, 2021 Member Share Posted July 16, 2021 On 7/16/2021 at 9:49 AM, pweikle said: Thank you for your efforts. I still cannot get the picture and coin (5944713-020) to appear in my registry set. When you click on it, it registers there is a coin, but no picture and no points or value. It does show up in my complete list of all coins. I appreciate your continued help! Paul Hello, Instructions on how to add your coins to your registry set will be sent to the email on file. Thank you. Link to comment Share on other sites More sharing options...
pweikle Posted July 17, 2021 Author Share Posted July 17, 2021 Thanks again for your follow up. I carefully read your email and the procedure for adding coins is exactly as described. When I go to number 6 I could not go further. I could not click continue or let us know. Attached is a screen shot of the pop up I received. I look forward to hearing from you. Paul Weikle Link to comment Share on other sites More sharing options...
Member Maribeth Posted July 19, 2021 Member Share Posted July 19, 2021 Hello, Certification number 5944713-020 was listed in the incorrect slot and had to be removed from the Botanic Garden slot before it could be placed in the correct slot. I have taken the liberty of completing this for you. Your coin is now listed in the Law Enforcement slot. Thank you. Ali E. 1 Link to comment Share on other sites More sharing options...
pweikle Posted July 19, 2021 Author Share Posted July 19, 2021 Thank you! Ali E. 1 Link to comment Share on other sites More sharing options...
