I think the bottom line in all of this is NGC should recognize a customer who has a lost shipment issue and needs help. They should be bending over backwards to help out because NGC specifies that Fedex is the only service they will use to ship.
I have no idea why they would institute such a policy unless they get a discount on the shipping fees, thus making money by using one shipping service. The company I retired from outside of Philadelphia got shipping and freight discounts on anything coming in or going out, including Fedxex.
They should allow the customer to pick whichever shipping service one prefers. After all, the customer IS the one paying for the shipping. Their policy essentially says if a return shipment gets lost, the customer is on his own. This is a horrible policy period. I for one will not submit anymore coins to NGC until this is corrected. Granted I am not a major customer, but I have always been loyal to NGC on all coins for TGP.