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Posts posted by NevadaS&G
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PCGS hasn't even started on Step 1.
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Below are some tips for managing customer service failures better.
- Identify and acknowledge the issue. ...
- Apologize to the customer. ...
- Fix the issue. ...
- Keep the customer updated and informed. ...
- Follow up or reach out to customers. ...
- Analyze the problem and establish some learning points.
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Why would I pay Express Service which is over 100 dollars currently on a Common Date 1885 Morgan if I didn't Expect someone to take a Look at it and other examples of the same coin. Some of you are so far off base with your accusations.
If the coins value is 75 USD who would do that ? Failure of Service is exactly what it means and they dropped the Ball on my Submission. Don't offer something and run it thru your little automated run of the mill line. Absurd !
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Ebay used to take less than 5 percent for Seller fees, Today its up to 15-20% depending on who's buying. If you sell Internationally you could be in for a nasty surprise as they charge Currency Exchange Fees. Instant Transfer your money is 1% to your bank. Opening a store on Ebay and selling in Volume will decrease your Seller Fees. Companies like Modern Coin Mart and Mbarrcoins probably gain the most in reduced seller fees
You have to pay for Shipping, Packaging, and Handling Fees. Coin Selling is not very profitable on ebay unless you can double or triple what you paid for every item. I once sold a 2004 ASE Silver Eagle for 300 dollars. It doesn't happen often but when it does it's
sweet.
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PCGS is just focused on getting your money. They don't care about you the customer afterwards. They have anti-customer policies in the wake of Corona. They don't want to know if you have any problems. They certainly don't want to fix any of your problems. Yes, it is YOUR problem. Nothing is ever their problem or fault. Do NOT do business with these companies. Rotten to the core, now You will pay the price PCGS, I will slay your Reputation online !
I've gotten responses back from NGC and GC and its usually yes we can help if I there's a problem. GC goes out of their way to help people out. We're not asking for anything much a simple request like when will I receive my check or when will I get my product back should not be ignored. Keep making enemies it will not bode well for you in the future.
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Just found a PCGS MS68+ with bag marks SMH. What if you've been had by the overseers, What if it's not about the coin and it's just about their grade. Who gets to keep these Unicorns. The connected, the extremely well off, the crooks.
Its just another First Class Plane Ticket around the world for them, you all can suffer under their thumb.
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I will compile that list in another post when all is said and done.
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2 minutes ago, gmarguli said:
Or anything to back up what you've been saying...
Back to square 1 with you guys, this is futile. Corona Virus
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Well Ignoring me, My Initial Submission my Email attempts and blocking off all communication, throwing my coins in a bin down the line for Esmerelda from Santa Ana to grade cost that Company 5 Benjamins. We used to have Customer Service in this country and now we have nothing.
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Still haven't gotten to my MS66+
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You guessed wrong MarkField
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7 minutes ago, MarkFeld said:
I can’t imagine PCGS replying to such an email, and without first re-examining the coin, stating “no problem” with respect to an upgrade.
Well they did initially. I have the email.
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What I haven't told anyone yet is that I sent PCGS an email previous to sending in my Submission on the validity of the Tidy House Morgan grade and stating my claim for a SINGLE DIGIT UPGRADE, they said no problem as the grade was in question.
I would never have never sent them anything if they didn't agree upon it.
They then turned their backs and took the money, After that I couldn't communicate with them at all.
That's what most of this is all about. and the lowballed grades of my other coins.
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Im going to crack it as they massacred my entire Submission. So what they got one right, At least now it will be in a NGC MS64 holder and I will Pay for that.
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6 minutes ago, MarkFeld said:
Actually, the 1881-S might have served as an excellent example. Based on the images, if you thought it deserved a 65 or better, you don’t appear to be on the same page as PCGS and NGC.
I agree with this one, probably the most accurately graded on in my submission. It doesn't deserve a 65 but its borderline
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4 hours ago, Quintus Arrius said:
Thread closed? Already? You just got here! Do drop in from time to time...
I do plan on coming here from time to time, I have a 1964 Medal that NGC is currently grading. I'm hoping I get Top Pop 1 of 1 and changing me avi so people can see me and my Llama
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Update: I successfully charged back the entire amount sans the 69 dollar Membership fee. They can keep that and go to Greece. Thread Closed Again !
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I just sent a Walking Liberty in AU58 condition to NGC along with some other coins. Will I get mad at NGC for grading it an AU55 or even an AU50 or Cleaned, of course not because I still think actual people work here who are capable of grading. My beef is with the people across the street as I know who they are and what they do. I am not trying to start a War or any Rivalry. I trust what the graders say at NGC entirely. All 10 of my Coins are getting cracked from New Holders and sent to Florida
Im deleting my PCGS Account and never going back
in Newbie Coin Collecting Questions
Posted
102 with Shipping exactly, quit lying to people.