hi bid is simply a software supported bidding platform, similar to invaluable, proxibid, auctionflex etc etc etc, it is not an auction house, vendors subscribe to and utilize it as one of many such platforms available to their customers...similar to ebay, items u bid on and buy thru hi bid r transactions between urself and the individual vendor, u r not buying anything from hi bid....no two hi bid auctions r the same unless by the same vendor...each has its own merits and faults, as in any auction...buyer beware, read the fine print especially as to fees, shipping charges and returns...degree of professionalism and quality of items depends on the selling vendor...there may be some recourse for filing complaints against fraudulent vendors thru hi bid but I doubt they will settle any monetary matters....I personally have bought many items thru hi bid auctions without issue, but u need to conduct due diligence on the vendors u r dealing with as in all auctions....