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Server still down! Please fix it!

I am very anxious about the status of the server or the complete backbone system of NGC. For me it is unacceptable that the company has no planned (as we alla can see now) how the upgrade would be made and in what time space.   I know that all major upgrades take place to an alternative, backup server which show all the difficulties at the very first. Then the normal upgrade will be smooth as all problems have been already addressed and the procedure is stable and fast.   I don't know anyt