Seems to be taking a long time (In QC for 2 weeks) for my submissions to clear quality control. Is there a delay at NGC for shipping? Should I be worried? 1 1

[Mike Meenderink]

I submitted some coins that were received by NGC on Nov 3, 2023. 1 1/2 weeks later they were in G/E/I. Now they have been in grading/quality control for the past 2 1/2 weeks. Shipping is the next step. I'm wondering where my coins are. I will provide submission number if needed. Thank you.

[KaileeS CS]

Hello @Mike Meenderink , thank you for contacting us. It looks like there is still some funds owed on your submission that are due before the order can be shipped out. I tried taking the payment now, but it says the account associated with the card on file has been closed. You may update your payment information by logging into your account online and going to the Submission Tracking feature. Here you should find the Update Payment option. Once updated, our system will take the remaining payment owed automatically, and your order will be marked for shipment.

 

Please let us know if you need help with anything else. Thank you!

[Mike Meenderink]

On 12/6/2023 at 6:10 AM, KaileeS CS said:

Hello @Mike Meenderink , thank you for contacting us. It looks like there is still some funds owed on your submission that are due before the order can be shipped out. I tried taking the payment now, but it says the account associated with the card on file has been closed. You may update your payment information by logging into your account online and going to the Submission Tracking feature. Here you should find the Update Payment option. Once updated, our system will take the remaining payment owed automatically, and your order will be marked for shipment.

 

Please let us know if you need help with anything else. Thank you!

I was unaware that specific account had been closed. Thank you for your help. I have corrected the issue. I will check my status. Again thank you for your help.

[Mike Meenderink]

@KaileeS CS My card information was updated earlier this AM. I have yet to see the charge or the change to shipping. Thank you for your help. 

[NickiO CS]

Hello @Mike Meenderink , 

Thank you for updating your payment information. I see that payment was processed successfully today. The hold has been removed from your submission and it should move to shipping soon. 

If we can help with anything else, please let us know.