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Package opening

6 posts in this topic

  • Administrator

Hello @Gary_1877thank you for contacting us. Carrier tracking may indicate that your submission has been received at our office, however it can still take a short amount of time to reflect within our online submission tracking. All packages received move into an intake process where the contents are inventoried and compared against the submission form as validation before moving forward into the grading process. Should there be any discrepancy encountered with an item itself, a missing or extra item, or any other concern for that matter, our customer service team will reach out for clarification accordingly. Please note, the intake process can take upwards of 7-14 business days before the order will reflect within online submission tracking.

Please let us know if you have any additional questions.

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