My NGC membership auto renewed at a level I don't want... 0

[Kurisu]

I had no idea auto renew was turned on... the system sent no warning that it was about to auto renew so no chance to change my choice of membership level. The system did send me a notice that it had just auto renewed.

I submitted a form through contact us...no contact yet. So I also just left a message for customer service at the main phone number...

Also, if I have free grading from last year that wasn't used does it expire?

Edited August 23, 2021 by Kurisu
Grammar

[LISA B]

Hello Kurisu,

Thank you.  I see that it renewed at the Premium membership level.  Did you not want to renew?   Did you want a different membership level?

Lisa

[Kurisu]

Thank you for replying! Yes...I did want it to renew, but at the basic $25 membership.

[Kurisu]

On 8/24/2021 at 6:28 AM, LISA B said:

Hello Kurisu,

Thank you.  I see that it renewed at the Premium membership level.  Did you not want to renew?   Did you want a different membership level?

Lisa

As mentioned...I sent an email through contact us, I also left a message on customer service voicemail...I also replied to you in this thread...

So far, nothing, nothing, and nothing.

Also can you please answer my question...if I received any free grading when I registered last year is it still valid?

Please change my subscription to the basic version and refund the difference.

[LISA B]

Hello,

Thank you.  I haven't forgotten about you.  I'm trying to see what we can do to reverse this.  I'll be back to you soon.

Lisa

[LISA B]

Hello,

Your membership has been downgraded to Associate.  You should see the credit on you credit card in the few days.

Thank you,

Lisa

[Kurisu]

On 8/27/2021 at 10:32 AM, LISA B said:

Hello,

Your membership has been downgraded to Associate.  You should see the credit on you credit card in the few days.

Thank you,

Lisa

Thank you so much...I'll watch for the credit. Appreciated!