Qktbird

Hello folks, I'm new here and to grading. I focus on 1893 World's Fair/Columbian Exposition tokens, medals and tickets but collect just about anything from that fair. I had 20 tokens graded back in May for my first ever submission and I have 40 more in for grading now. Here are 2 rarities that I just picked up and plan to send in for grading in the next group I submit. Hope you like them!

I agree 100% berlineagle. They can easily adjust their turnaround times listed on the site and they should have them close to what the actual time will be. They shouldn't be listing the turnaround time as 20 or 26 days and then take 4 months. I can see maybe an extra week or so, but not months. If I had known the actual turnaround time, I may have paid for a quicker service. And, what if someone sent stuff to be graded that was going to be included in a scheduled sale somewhere. If grading times are way off, they might not have stuff that was planned for the sale. Or what about people who pay for a faster service. Are they getting their stuff back on time? I known I would be really upset if I paid for a 1 week turnaround time and it took 2 months to get my stuff back.

Never got any email about the status and the gal I got an email from 3 days ago that said she was going to check on it never got back to me either so I called NGC today before they closed. They are supposed to look into it and gave me a ticket number. Unfortunately I was told it will probably be a couple more weeks before they are done since they have to still be encapsulated, imaged and go through QC and have another grader approve the grades they were given. For the most part, the support has been great, especially when I called in. The people I talked to on the phone were awesome! I'm just really disappointed that it's taking so much longer than their turnaround times said. I can see a few extra days, but when it ends up being more than double the estimated time, it's really frustrating! This is my first time ever having anything graded and slabbed so waiting this long has not been a very pleasant experience and I'm not sure I want to send anything else and have to go through this again. Hopefully someone at NGC looks into this delay and gets my order moving and maybe looks into how many other submissions are way overdue as well. I just really want my stuff to be done and get them back into my collection!

Still waiting for an update..........

Glad to hear I'm not the only one with an order that's way behind. I was beginning to think they misplaced my tokens or something and were just stalling while they figured out what happened. Sorry to hear your waiting so long too, but it eases my anxiety a little knowing someone else is having the same issue with their order. When I shipped my submissions, the turnaround time was listed as 26 days, but soon after my order arrived, it was down to 20 so I figured I would have my stuff back a little faster. I never expected to be waiting twice as long as the estimated turnaround time. Hopefully they get things moving and we get our stuff soon! Another part about this that sucks is that they won't give me the info on what my tokens all graded as. The one person I emailed before said they arent allowed to give that info and it'll be updated online after the order is shipped to me. It jist sucks waiting and then not knowing. All I can see is the list of tokens I submitted, but the grade ingot is all blank. Being my first submission, I really want to know what my stuff graded as and the waiting is killing me. I really hope they get our stuff ahipped very soon!

Can somebody there get my submission moving! I'm starting to think something is going on and your not telling me. You've had my submission since 5-17-23 and I was told on 6-19-23 that they were "in queue for encapsulation in the slab room". I called on June 29th and was told the same thing and he was going to put a rush on my order since it was well past the 20 day estimated turnaround time. Nothing on the status has changed and I sent another message on July 7th and was told they were still in the qur que and she was going to "investigate on the back end and see what I can do to get it moving". I sent another message this morning 7-12 and didn't get a reply and the status still hasn't changed. The customer service people have been great, but nothing is getting done. This is my first time ever having stuff graded. I have other items set aside for submission and this experience is making me reconsider sending anything else to you for submission. I need answers and just want my tokens back! Can someone please do something to get my order completed and back to me! My submission number is 2900855.