I have submitted a coin for WALKTHROUGH tier. I submitted the proper payment for this service and marked all sides of box with bold "wk". Box delivered November 27, 2023, two weeks ago, to NGC. Despite repeated phone calls and reassurances, coin still not registered on NGC website or email addressing situation. Last NGC representative said walkthrough service ( currently a 3 day turn around ) will not start til package opened. I'm confused. If this is indeed policy, it's very poor customer service! Why pay for walkthrough if box isn't opened immediately if properly marked?
