Are you folks who keep defending false advertising and poor services compensated for your comments? That's the only logical answer. Advertising to prospective members is complete BS. You're submission is opened and handled by any warm breathing body that will take the job, and then stored until examination by an expert for a few seconds. Misidentification is acceptable while you're submission is in the received and stored stage? Crazy, insurance claim would be impossible in a loss situation. Makes one wonder what else goes on behind the curtain. Seems like y'all are in cahoots with the television dealers to me. You trolls support the effort by rushing in to defend poor services while NGC opens new programs and services while we wait and wait and wait, but TV dealers are cashing in and flooding markets with over priced NGC graded coins in the top grades I'm out.