Submission Receipt Acknowledgement

[Ronski-migration]

I appreciate the answers so far- next!

I have submitted two shipments to NGC for grading, and now want to know if NGC communicates anything back to the submitter- like acknowledgement of receipt, when items being shipped back, etc.? Or do we just wait for a few weeks and then inquire?

Are we notified if we have made mistakes in identifying coins, not providing enough info, pricing mistakes, etc.?

[dena]

NGC does not send an acknowledgement upon receipt of a submission. However, Collectors' Society members with paid full featured accounts can check the status and detail of their submissions online by choosing “My Order Status” from the Coins menu after logging in.

 

Regarding errors on an invoice, you will be contacted if there are any issues.

[dtsteve-migration]

On a related question...how long after the package arrives at the post office does the status show up online. My delivery confirmation says my order was delivered on the 12th, it is now 2 days lter and still the order doesn't show up in my order status.

[dena]

Typically, submissions are entered in the system (and display in the online status) on the day they are received at NGC. If our receiving department has a question about your submission or there is a huge volume of submissions to process for a given day there may be a delay but this is rare.