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NGC Submission # 6922993
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Started by Glenn Armstrong,

3 posts in this topic

Glenn Armstrong

Glenn Armstrong

Posted
Posted

To ensure timely processing of an order under the express tier services, what is anticipated time it takes from arrival (shown as delivered)  to showing up in the system as received? 

Paying extra to have services expedited yet package sits awaiting opening. Confirmation that it landed on Monday. Thank you. 

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KaileeS CS

KaileeS CS

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  • Administrator
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Hello @Glenn Armstrong, Thank you for contacting us. Hope you are doing well! From the time your package gets to us and to getting it in the system, for express orders, it should take about 1-3 business days to be placed into the system if it is properly marked "EX" on all sides of the box. Please ensure that your package is delivered however using our Package Delivery Tool, as USPS can sometimes show delivered, but that is only to their office and not necessarily to our warehouse.

Please let us know if you have any additional questions. Thank you!

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