Warning re expired credit card on your account! 0

[bstrauss3]

If you have an expired (or replaced due to fraud) credit card on file, NGC will try to charge it anyway - EVEN if you write the NEW card# on the submission form.  It then errors out and you have to update the credit card on the submission.

 

 

 

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Nothing shows poor workmanship like wrinkles in the duct tape.

[powermad5000]

On 7/26/2024 at 9:08 PM, bstrauss3 said:

If you have an expired (or replaced due to fraud) credit card on file, NGC will try to charge it anyway - EVEN if you write the NEW card# on the submission form.  It then errors out and you have to update the credit card on the submission.

I had this issue with my last submission as I had received a new card with a new expiration after I already made the submission and it was accepted into the NGC system. I got an email that the card was declined. When I called the number on the card, they said there was no history of it being declined. The email from NGC said I only had 24 hours to straighten it out or my submission would be returned to me. I had to go into my account that night and change the info there and I had issues finding where in my account the right place to do it. I did manage to get it done, however.

PRO TIP : When you get a new card for the one you use for submitting to NGC, call customer service the next day, or ASAP and get it straight with a customer service rep as there is no guarantee you will get it straight online in the timeframe NGC gives you.

[RWB]

Good tip.

Here's another. If you don't buy anything NGC will not try to access your credit card.

[bstrauss3]

I was able to update it online directly w/o talking to customer service. They automatically charged my card the next day.