Delivery to and Pickup by NGC 1 1

[Carusotrap]

My USPS Tracking shows my submission "ready to be picked up" at what I assume is your Sarasota address but is not the PO Box on the label. My submission was insured, so it required a signature. Can someone explain this part of the process for me? Considering the coins I submitted, this is making me what I hope is unnecessarily nervous.

Thanks, Wayne Crannell

[KaileeS CS]

Hello @Carusotrap, Thank you for contacting us. I would be happy to help with your inquiry. The "ready for pick-up" message from USPS is a common error we see when a package is delivered, but the carrier misses the last scan. All packages are delivered by USPS directly to our offices, and we do not pick up any deliveries. 

Let me also share what happens when we receive your package. Carrier tracking may indicate that your submission has been received at our office; however, it can still take some time to reflect within our online submission tracking. All packages received move into an intake process where the contents are inventoried and compared against the submission form as validation before moving forward into the grading process. Should there be any discrepancy encountered with an item itself, a missing or extra item, or any other concern for that matter, our customer service team will reach out for clarification accordingly.

Please note the intake process can take upwards of 7-10 business days before the order will reflect within online submission tracking. This period is accounted for in the overall estimated turn-around time displayed at the point of the submission. If your box was labeled on all sides with "WK" for Walkthrough tier submissions, then it should be opened up sooner, usually within 1 to 3 days. 

If you have not already, you can confirm that we have scanned your package as received with the "Confirm Package Delivery" field here: https://www.ngccoin.com/

Please let us know if you have any additional questions.