Odyssey-2 Posted August 21, 2023 Share Posted August 21, 2023 We recently submitted a coin for a customer, and received a grade of "Not Genuine", when I asked how that was determined, we were ignored. I now have a very angry customer, fortunately he did not buy the coin from us, but from a local coin club, and needs some documentation from NGC to get his money back. How do we get NGC to respond? Thanks Odyssey Coins Link to comment Share on other sites More sharing options...
Administrator NickiO CS Posted August 22, 2023 Administrator Share Posted August 22, 2023 Hello @Odyssey-2, Thank you for reaching out to us. I am very sorry that you did not receive a faster response. A coin will be returned raw and described as "NOT GENUINE" when the piece is either a souvenir replica or a counterfeit. The methods of determining authenticity are part of NGC's proprietary grading processes, so I cannot provide specific details or coin defects that lead to this identification. I have sent you a copy of the grading report via email. If you have any other questions, please let us know. Link to comment Share on other sites More sharing options...
