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Incorrect label
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4 posts in this topic

  • Administrator

Hello @northkorea

Thank you for reaching out to us and reporting the issue. Please let me know if you own this coin, and I will send you instructions to return it to us for correction. 

If you have other questions, please let us know. 

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Welcome to the forum @northkorea, these are called mechanical errors.   It happens when the person typing in the data for the label makes a typo and does not catch the mistake, happens at all the TPGS from time to time.   NGC has always been very helpful and has taken care of the problem at no cost to me on the occasions that they have happened to me.

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NGC can also make a mistake and encase one coin, or in my case medal, with another one in the submission. Several years ago NGC placed two of ten medals in the wrong slabs. Like Coinbuf states, NGC paid for me to send to them and they had the graders confirm the medals and then re-slabbed them. Took 2-3 weeks as best I remember. Yes, it does happen!

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