Mechanical Errors 0

[Schiggity]

Hello all,

New NGC member here. Question is, how often should I expect "Mechanical Errors" when submitting to NGC?

First coin submitted under Standard tier was entered into their system incorrectly at receipt (my forms were all correct). Tried addressing it with them before grading when I saw it in Submission Tracking, and don't hear from them until after it's been shipped. They want me to send it back, pretty much as soon as it shows up.. for the "Mechanical Error". 🤦

It really doesn't build trust that the coin made it through their whole process, and nobody caught something simple like the wrong year in their record (except by me, which went ignored). Trying not to overthink it, but does it risk improper grading having the wrong information provided to the graders? Guess I'm just wanting to know from other members if I should expect a lot of headaches. Thanks.

[PaulS.]

On 11/16/2022 at 5:53 PM, Schiggity said:

Hello all,

New NGC member here. Question is, how often should I expect "Mechanical Errors" when submitting to NGC?

First coin submitted under Standard tier was entered into their system incorrectly at receipt (my forms were all correct). Tried addressing it with them before grading when I saw it in Submission Tracking, and don't hear from them until after it's been shipped. They want me to send it back, pretty much as soon as it shows up.. for the "Mechanical Error". 🤦

It really doesn't build trust that the coin made it through their whole process, and nobody caught something simple like the wrong year in their record (except by me, which went ignored). Trying not to overthink it, but does it risk improper grading having the wrong information provided to the graders? Guess I'm just wanting to know from other members if I should expect a lot of headaches. Thanks.

Mechanical errors are quite rare, but NGC grades millions of coins a year, so some mistakes do happen. We correct Mechanical Errors and return them as quickly as possible. I apologize for the inconvenience! 

 

Paul

[Schiggity]

For them being quite rare, sure was unlucky to have it on my very first coin with NGC. I guess I was also unlucky in the sense that NGC ignored me until after it was shipped. 

 

I think the most revealing thing about this experience is no real accountability was ever held at any point, and it was a lot of "Sorry for the inconvenience" as opposed to listening to me and solving the problem. Not impressed.

[LISA B]

Hello Schiggity,

I will have one of our Customer Service reps email you the instructions on how to return this to us for correction, free of charge, along with a shipping label to send this to us.

Thank you,

Lisa

[Schiggity]

Update: immediately sent the coin back to NGC upon arrival. They got it Nov 22, marked it as "Received" Nov 23, and nothing has happened since. This just keeps getting better. It has now been over a month since originally sending in this coin for the "Standard" tier, and did I mention this is my first coin having directly graded through NGC? 

Should have gone ATS. 🤦

[LISA B]

Hello Schiggity,

We closed Early last Wednesday and were closed on Thursday and Friday.  I will keep an eye on this for you.

Lisa

[Schiggity]

Thanks, Lisa. Just saw it update in the system to "Scheduled for grading". 

I'm not sure how NGC enters mechanical Errors into the system when scheduling, but it's funny (not funny) to see it listed with the wrong coin description, again. 😬 It would be real unfortunate (or lucky?) to have the exact same error happen twice in a row on the same coin.

[LISA B]

Hi,

What mint error are you looking for?  

Lisa

[Schiggity]

Hi Lisa,

To be clear, the Mechanical Error is in reference to invoice 6495223 (original invoice 6490663). It's a 1953 50c PF incorrectly entered in NGC's system as a 1955 upon receipt both times(my paperwork has been correct, on both the original invoice and the ME invoice and it's definitely a 1953). I tried addressing it out the gate but it still made it through without getting flagged. Trying to address again now before it happens again. 

The mint error you may be thinking of is invoice 6490664, that 50c has a DD on the reverse. (Unrelated to the "mechanical error" at hand)

Apologies for the lengthy response here. Feel free to send me a direct message if that helps with communication. Thanks, Lisa. I appreciate you giving attention to the problem.