MTinis Posted November 17, 2021 Share Posted November 17, 2021 (edited) This express tier submission was delivered by USPS on 11/4/2021 at 2:58 pm. This submission was shown as received 11/8/2021. Subsequently, it went scheduled for grading, then grading/encapsulation/imaging and then back to scheduled for grading where it remains at present. My credit card has been charged for this submission and I know that turn around times are not guaranteed. My question is at what point will I be refunded for the difference between express and early bird charges if NGC is unable to reasonably complete this express submission? Thank You Milt Edited November 17, 2021 by MTinis Link to comment Share on other sites More sharing options...
MTinis Posted November 17, 2021 Author Share Posted November 17, 2021 (edited) On 11/17/2021 at 1:28 PM, MTinis said: 7 Edited November 17, 2021 by MTinis Link to comment Share on other sites More sharing options...
Administrator LISA B Posted November 18, 2021 Administrator Share Posted November 18, 2021 Hello MTinis, Right now our Express Tier is running at about 9+ business days. When you shipped this order, did you write EX in big bold letters on all sides of the box? Please remember that our turnaround times are approximate and not guaranteed. Your order is in our encapsulation room. It should be shipping soon. Thank you, Lisa Link to comment Share on other sites More sharing options...
MTinis Posted November 18, 2021 Author Share Posted November 18, 2021 Hi Lisa, Yes, EX was written on every side of the shipping box along with ATTN: EXPRESS TIER on the shipping label. In any event your site show it was received on 11/8/21 and my credit card was charged. So, you guys did have and open this submission. Also, as I wrote earlier I watched it go from received, scheduled for grading, grading/encapsulation/imaging and then back to scheduled for grading where it remains at this moment. Thank You Milt Link to comment Share on other sites More sharing options...
MTinis Posted November 23, 2021 Author Share Posted November 23, 2021 Hello again Lisa, Last week on Thursday 11/18/2021 you stated that my express submission was in the encapsulation room. However, as I mentioned before this submission went received, scheduled for grading, grading/encapsulation/imaging/scheduled for grading. As of right now this Tuesday 11/23/2021 9:10am it is still in scheduled for grading. I know that you are running behind and turn around times are not guaranteed. But, what is the point of paying for express tier turn around if we end up with early bird service? Surely there is a point that a refund to the lower tier is in order! Thank You MTinis Link to comment Share on other sites More sharing options...
Administrator LISA B Posted November 24, 2021 Administrator Share Posted November 24, 2021 Hello, Your order is shipping out to you today. Thank you, Lisa Link to comment Share on other sites More sharing options...
MTinis Posted November 24, 2021 Author Share Posted November 24, 2021 Hello Lisa Could you please update the submission tab from scheduled for grading to shipped so I may see what the grades are? Thank you Milt Link to comment Share on other sites More sharing options...
Administrator LISA B Posted November 24, 2021 Administrator Share Posted November 24, 2021 Hi, I just sent you a grading report. Happy Thanksgiving! Link to comment Share on other sites More sharing options...
