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new pcgs board policy

Started by chrisfuccione,

151 posts in this topic

Oldtrader3

Oldtrader3

Posted
Posted

A public company where I worked for 16 years (before Early Retirement), went through circumstances that are very similar. The Chairman/CEO made promises to Wall Street and to customers that he could not deliver. When the numbers failed and people began criticizing the CEO publically on the My.Yahoo.Com boards, the company issued an edict stating that they would fire anyone who posted criticism of them on that board. They then tried to squeeze Yahoo into giving them names of negative posters. Yahoo refused and the company sued to no avail.

 

This sort of corporate behavior seems to occur when the results aren't there, when customer satisfaction starts slipping and they then start being externally and internally criticized. The problem is, that this doesn't solve the problem and this behavior may be symptomatic of a company that, for whatever reason, cannot solve their internal problems and the issues with their customers. So, the company develops a fortress mentality and strikes out at the people they perceive as enemies. In this case (PCGS), including their own customers.

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