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NGC Graded Coin Missing in Mail

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I recently submitted a coin to NGC for grading. It was graded and returned to the mail system to deliver to me in Canada in mid-July. Invoice number 2664500.


This parcel has not been delivered to me, and I have been checking the tracking number each and every day without fail. The parcel made several suspicious movements and I contacted Canada Post to open a service ticket two weeks ago.


As of today, the tracking number no longer turns up on the Canada Post or USPS website. I have no doubt that this parcel is LOST. I have contacted Canada Post and they informed me that the sender must file a claim.


How do I go about working with NGC to file a claim for this coin?





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Hi Andrew,


Please contact Lisa Berzins in our customer service department. She may be reached by phone at 800-642-2646 or 941-360-3990 x134. If you prefer to email, her address is LBerzins@ngccoin.com


I have already spoken with her about this. So, she is aware of this situation and can get the process going for you.



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