Stuff inside holder... what to do?

[Guest]

Dear NGC,

 

I recently purchased a nice FS Jefferson housed in a NGC holder. Upon close inspection, I noticed that there seems to be some piece of something (it almost looks like a metal shaving, but not from the coin) inside the holder, on top of the coin at the edge. If I send this in for reholdering will someone get this out of there? Do I need to pay for holdering or will NGC take care of it since it must have been in there when it was initially encapsulated... should it go to NCS? Just need a little guidance here.

 

Thanks much!

[dena]

Please feel free to send the coin to NGC under the Appearance Review Service, free of charge. We will be happy to look it over and remedy the problem if possible. Please be sure to include a note explaining the problem and provide your return address and a daytime phone number.

 

 

 

 

[Gunsmoke]

Dena, would you please explain/detail the review service?

 

 

[dena]

What is the NGC Appearance Review Service?

 

If you have a coin that you believe is either

 

A) Overgraded

B) Has an appearance such that it is unmarketable

 

NGC will review the coin free of charge (you pay shipping)

And if we agree with you, we will remedy the situation in one of the following ways, at our option:

 

A) Perform conservation to address the appearance problem.

B) Replace the coin

C) Lower the coins grade, and pay you the difference in fair market value as determined by us. Payment in account credit where possible.

 

If a coin is sent back with no changes, it is because NGC has determined that the coin was acceptable for the grade, in spite of whatever negative attributes may exist. NGC appearance review is not a "free conservation service", rather it is an effective way for NGC to protect consumers and in doing so, continually improve our product in the marketplace.

 

 

If you have an NGC holder that is just cracked, you would instead send your coin for Reholder Service which is just $4 per coin plus shipping.