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Follow-up on my first bad NCS/NGC experience

3 posts in this topic

Well, the difference between a company that cares about their customers and one that does not is evident to all of us.


NGC genuinely cares.


I got a call from NGC today and a message from John Maben who tried to intercept the outgoing package that contained the 2002-S silver Kennedy that, via NCS, went from PF68 UCAM to PF68 CAM. John was going to review the coin personally, as the drop from UCAM to CAM seemingly did not make sense to him. The package had shipped, but John requested that I send the coin back with my next submission!


Not a monitarily valuable coin, but the customer care is outstanding. In the future, I will indeed use the grade guarantee on such a piece, but I will still not hesitate to use the service again.


As I have twice posted in the past, I think that the work that NCS does is generally outstanding, and their association with NGC is a benefit to all who use the service.


Thanks John, and thanks NGC. Hoot

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