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I recommend reaching out to the support or helpdesk of the platform directly. Here are some steps you can take: Check Documentation or Announcements: Look for any documentation or announcements from the service provider regarding changes in their offerings, features, or pricing. They may have provided crm data enrichment on how existing users can access their data. Contact Support: Reach out to the customer support or helpdesk of the collection management service. They should be able to provide assistance and information about your account, especially if you had previously entered data. Community Forums: If the service has a user community or forums, consider checking there. Sometimes, other users may have faced similar issues or have insights on accessing data after service changes. Backup and Export: In the future, consider regularly backing up your collection data and, if possible, exporting it in a format that you can easily import into other tools or services. This can prevent data loss in case of unexpected changes or disruptions.