DeVryGuy

@LISA B Here is FedEx's Response No Help, No Way to Contact. Horrible, NGC Customer Disservice. Stinks!!!

No Way. The form was obtained from ngc electronically, not from a comic book, of course, and sent in promptly. If these changed, they changed sometime in between or ngc did not provide proper, up to date materials. That paperwork constitutes the contract. ngc cannot unilaterally change or alter the terms of the contract at their whim. If they did not wish to fulfill the contract on that basis then they should have sought my approval. They did nothing but presume Wrongly. FedEx cannot help because I cannot contact them. There is no way to contact them. There is a virtual assistant and it doesn't give a damn. There is no way to lodge a complaint or get any communication with them. They are beholden to ngc, the sender, not to me. ngc needs to get on the ball, stop making excuses and blame-shifting. I cannot be at home all day waiting for fedex, I have a job! I did not chose fedex, I chose the USPS, not fedex. Does everybody understand that?

I have reviewed my "Submission Form". I ticked the USPS Mail box in Section 3 (Shipment Method). I did not provide any shipper number or any of that garbage. Further, it is there noted - "If you do not have your own account and are not on file with ngc, USPS Mail will be automatically selected." BUT, inexplicably and without my agreement, you shipped it FedEx - subjecting me to this horrible S-Show of yours, and I cannot take possession of it - and it's all because of your Incompetence, your Stupidity, your Insolence, your Malfeasance. Any Rebuttals?

The "fun" begins when they supposedly ship it back to you. Unbeknownst to you when you sent it in, their "plan" is fedex-ground. If you can't be at home all day waiting for them to show up, if they show, and if they don't then that's TOO BAD for you. fedex sure doesn't care and ngc are very self-righteous about shipping so "securely" that you cannot get your property back otherwise. They make it impossible to claim it at the fedex office - and they make like they're doing you favor. Absolutely Horrible! If I had any idea what an S- Show ngc is running I would have had nothing to do with them - NOTHING.

Just wait till they "Ship" it back to you - that's when the skrew job goes full tilt. You will have to be at home all day, till fedex gets around to 'delivery'. ngc doesn't allow them to hold it at the office for you to pick up. So, if you have a job you'll have to take time off from work. Of course ngc doesn't tell you about that. And then you get the shaft from their Disgraceful Customer Disservice Department. The Worst Ever. I don't know how they get away with it.

I bought a coin that has been graded (NGC), but I want it re-certified (re-graded). Part of the label on the reverse has been picked off. How should I prepare that?