ProfHaroldHill I understand how you feel, you highlight some valid concerns. Perhaps one can explain some of these policies by stepping back and looking at the larger picture. Consider the environment (CA) unquestionably one of the area's known for the cancel culture. They have dominated the market for a longtime and without competition the consumer usually suffers. Many years ago I remember when they had a few good customer service representatives. Business ethics are important too me as well, one of my greatest concerns is grading consistency. A wise numismatist once said, "You must have the best graders to ensure accurate and consistent grading."