Another unfortunate situation which NGC will choose to ignore.

The journal entry posted by William is not only well-written, but totally accurate. Additionally, a public appology to Ron is in order, unfortunately, the powers-that-be at NGC will ignore this situation, as they do with any situation which may have a negative impact on their company. A true industry leader would "own up" to their errors, doing whatever is necessary to make the customer happy. Perhaps this business philosophy has been borrowed from the US Mint, where customer satisfaction is not an issue (but that is another story).

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Walt