Thank you very much to Max Spiegel and NGC.

A few days ago a posted a journal entry here about a West Point SAE in a retro-black holder that had all kinds problems inside the holder.

I contacted Max Spiegel at NGC and he asked to me to send in the coins so he can have a look at them and see what the problem was. The coins were delivered on Saturday and today...Monday...I received a call from Max. He said that there was a problem with the holder for the reverse proof and that both coins will be put into new, scratch resistant holders and mailed back to me at no charge. Also my shipping costs would be refunded. Now that is outstanding customer service!!

In the last few years that I have used NGC to holder my coins, I never once had any issue with their service or product. This was the first time I have had a problem and they were absolutely wonderful in getting it taken care of.

Thank you again Max Spiegel and NGC!

Jeffrey

To see old comments for this Journal entry, click here. New comments can be added below.