RE: My 2011 Proof SAEs are not authentic
Great customer service from the U.S. Mint
Hi everybody,
Here is the follow up to the problem with my SAEs. I called the Mint customer service today and was expecting a BS answer like "return your coins and we will replace them" but that was far from the what happened. The lady I talked to apologized for THEIR error and was more then happy to send out 2 COAs. She was very pleasant and seemed genuinely concerned about my problem. The entire phone call lasted about 3 minutes. I was quite surprised and very happy with the outcome.
That is how customer service should work!
Jeffrey
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