Didn't know to write Express on the box 0

[Alex L. Mauldin]

Hello --

I'm seeing in some of the posts that I was supposed to write "express" on the outside of the box if my submission was for that tier.  I didn't know that.  So am I now basically going to be paying extra for regular service?

 

[Alex L. Mauldin]

Can I get any sort of response about this?

[Alex L. Mauldin]

Yoo hoo?

[LISA B]

Dear Alex,

Since you didn't write EX on all sides of the box, it will be opened in order by the day it was delivered to us.  We are currently opening the mail that was delivered to us on April 26th.  Once it is opened you the turn time will be correct.

Thank you,

Lisa

[Revenant]

On 5/24/2021 at 3:39 PM, LISA B said:

Dear Alex,

Since you didn't write EX on all sides of the box, it will be opened in order by the day it was delivered to us.  We are currently opening the mail that was delivered to us on April 26th.  Once it is opened you the turn time will be correct.

Thank you,

Lisa

Lisa, do you think in might be helpful to add this information to the notes in bold that are on the services and fees page so that people are more likely to see it? Is there any way this information could be posted on the submission page that collector's society members use to submit coins - like having a warning or something pop up when you pick the "express" tier? Like, when I was working on something for PMG it warned me that I could be charged for not listing a catalog number when I left that blank on a line item.

Just throwing this out there to try to think of ways to put the information out there more - because I wouldn't have known this myself without stumbling on it on the boards here.

NGC Services and Fees | NGC (ngccoin.com)

[LISA B]

Hello,

It is further down the page.