The Waiting Is The Hardest Part posted by Jackson

[CSJournals-migration]

showing my age with a Tom Petty song reference...

 

For years I have tried to become someone who strives to be a better person. One of the toughest and longest lasting of my character defects has always been patience..I struggle with it when driving in traffic...I struggle with it in grocery checkout lines, I struggle with it if I make the mistake of shopping with my wife ( good thing she doesn't read these)...and generally I struggle with it anytime people post or promise a specific time and then are well late®.

 

I don't understand, in our current economic climate with tens of millions of Americans seeking employment desperately, how NGC can be so under-staffed as to have waiting periods THREE TIMES LONGER than the posted turnaround times on their submission forms...

 

I am not feverishly wanting to enter them into my sets, I'm not waiting by the mailbox and I usually only check once a week to see if the status changed from "scheduled for grading" What gets me riled up is the principles involved. When at a restaurant if my food is overly long I will get an apology from the waiter, maybe even the manager or maitre'd, and most often a free drink while I wait or a complementary dessert. At the auto shop when my repair guy takes an extra day to get the part or longer to fix my car than he thought--most often he offers me an extra 10% off the bill or throws in a free oil change or tire rotation...you get the point.

 

If a company mails me submission forms that say: appx 10 business days turnaround and takes 50-60 days..should there not be a discount?..or maybe a coupon for 1 free future submission...or maybe free imaging for the items? These would not be hardships for a company to offer-especially one who is so swamped with business that it takes 4 to 5 times longer to complete the service that they promised you. Heck, a coupon for one free grading would even boost business probably-especially when one considers that most categories have minimum coin submissions too.

 

Anyhow, that's my vent. I know I am not the only one frustrated with this but nothing will come of it. It's not like we're all going to band together and boycott until we get at least a "sorry for the wait"....so I'll try and be patient.I'll focus on other things and one day I'll be pleasantly surprised when either the webpage has changed to "Finalized, Imaged,Shipped" or I have to sign for a registered package at my post office.

 

 

Rant over--the coins I sent away were a few slot fillers for some "sidelight" sets. I have 3 of the final holes for my Canada 10c proofs, my $2 polar bear coins ( including my first gold coin for the series) and a few Bahamas 50c silver coins with the blue marlin.

So what did I do in the meantime while waiting??? I bought a hole filler already slabbed to add to my Canada "twonies" set. Here is a 2000 Millenium Gold edition of the Polar Bear and her cubs..what a neat coin and nice design for this series..

 

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[Lastufka Collection]

I feel your pain, I submitted a coin under the Express tier, which is supposed to be 48 hour turnaround, it's been "Scheduled for Grading" since last Friday. That's six full business days and eight calendar days for a 48 hour service. Also, since they don't work weekends, the earliest I could hope for a grade posting would be Monday, or seven full business days and eleven calendar days, for a 48 hour service. That's approaching the turnaround time for the $50 less Modern tier. =(

 

On one hand I'm excited NGC is so busy, that's great for the grading company I like, and great for the hobby. But on the other... I really wish they'd hire some extra help. =)

 

Happy Friday!

[J.A. Collection]

48 business hours I take it......

[Mokiechan]

Jackson, you are so right. At the very least, NGC should post some REALISTIC processing times so we know what we're getting into. If their performance improves, then we have the joy of receiving something earlier than expected.

[Chris1976]

There is a listing of updated turn around times that can be found here

 

https://coins.www.collectors-society.com/registry/members/NGCTurnAroundTime.aspx

 

-Chris#2

[jackson64]

thank you Chris, I was able to navigate to the page where they announce that service is being delayed and the new projected times for services to be completed already through the 'Order Status" page--I wish everyone was even half as efficient as you were, with your timely response, keep up the good work......