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JTravisP2

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  1. I did ensure I was including both quantity and amount. Works in Chrome, doesn't work in Adobe Reader. Thanks for looking into it.
  2. Update: It doesn't seem to matter who downloaded the file. The behavior is consistent on specific devices: the total fields don't update. Fortunately we have discovered that the fields do update if the form is edited in Chrome. It's only broken in Adobe Reader. I realize this is likely an issue with our hardware or an Adobe issue, not an issue for NGC to address. But I appreciate any insight anyone might have.
  3. MattM, I certainly appreciate you testing and replying. We have 3 people over here that have tested. The PDF is broken on 1 Mac and 1 PC and works on 1 PC. When it doesn't work, multiple copies were downloaded, with consistent behavior. The 2 instances where it was broken were both tested with the same PDF (downloaded on the PC and shared with the Mac user). My only guess now is there is some permission issue that is being inherited that is preventing the file from being edited. I have older copes of the PDF that work (total fields update as expected), its just the newly downloaded PDFs that won't update.
  4. I cannot complete the submission form PDF. The "Total Declared Value" field will not auto-update when a line item has quantity and value. I am IT support working with another user. He has a history of prior submitted forms. Opening those forms, the total value updates. Updated 2 different recently downloaded forms, total value doesn't update. Tested on a Windows PC and a MacBook.