JazzySilver

On 12/25/2020 at 8:15 PM, KyCoinKollektor said:

I completely understand the not guaranteed part and that is fine, but I think the honest thing to do if it cannot be fulfilled is to adjust the fee🤷‍♂️

I agree to this.  I paid $60 per coin and I got nowhere near express.  I'd definitely like some sort of partial refund.  This is unfair...and kind of bad business.

I have to agree that the the turnaround times are not up to par. I also paid the express fee for 2 days when I submitted my coins.  It took way longer than that--no notification, no message, and didn't even ship it express back.  They charged me right away though!!!  I pretty much got taken advantage of with the prices.  I paid an express fee for a modern service basically.  Nothing is updated on the website.  "Turnaround times are not guaranteed" is not to mean that 2 days turns into 10.  It means 2 days turns into 4 max, with a message or some sort of compensation.

I urge anyone submitting to not request or pay for expedited service because you are not getting expedited service. 

Edit, message deleted.

I think it's difficult to see how messed up the website is if you are so connected to it. 

6 hours ago, LISA B said:

Hi,

As of today we are opening the mail that was delivered to us on November 2nd.

Thank you!

NGC, Can you post what delivery dates you're currently processing?

@LISA B