AlexDiaz23

On 6/21/2018 at 11:06 AM, Matt G said:

Thank you for your post. There is no limit to the number of lookups that you can do in the Verify NGC Certification tool. We do, however, throttle (slow) the number of lookups that a particular user can do when our system identifies unusual patterns. For example, if the system notices that a user has a high percentage of incorrect lookups or lookups that were done extremely rapidly, we may slow the number of lookups that user can do for a period of time.

 

These measures were implemented to help ensure the security of our database and prevent “bots” from crawling our certification data. In the vast majority of cases a user can do unlimited lookups without interruptions if they have valid NGC certification numbers and grades.

You are doing it to me. I itemize the coins I have to sell on a google sheet first and then copy and paste them into your search so I know the numbers are accurate. If you are asking people to input the numbers manually without writing that down anywhere that is just poor business practices. I am in charge of settling my Father in Law's coin collection and to be able to do that correctly and itemize for taxes I have to have a process that is as error resistant as possible. I have literal hundreds of coins to go through and verify and this is completely impossible with the search tool being throttled for no good reason. Please hear the community and how you are causing us to not be able to use your services at all because of this. It took me 4 days to input 600 PCGS coins and after 3 days I have 16 NGS coins done... What am I supposed to tell my husband and my Dad? come on.