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NO WAY TO RUN A BUSINESS

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Ken Cutchall

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THE "EARLY BIRD" DOESN'T ALWAYS GET THE WORM (OR SOMETIMES THE WORM IS A HOSE!)

IN REFERENCE TO MICHAEL W. COOPER'S JOURNAL ENTRY POSTED ON 11/17/2005 AND TITLED "MODERN IS PREMIUM" I AM NOW IN TOTAL AGREEMENT WITH HIS STANCE. TODAY IS THE 30TH CALENDAR DAY SINCE NGC RECEIVED MY "EARLY BIRD" INVOICE. THE BREAKDOWN IN THE LISTED STATUS SO FAR IS THIS: INVOICE RECEIVED POSTED FOR 7 DAYS, SCHEDULED FOR GRADING POSTED FOR 19 DAYS, GRADING FOR 1 DAY AND QUALITY CONTROL FOR 3 PLUS DAYS. WE ARE PAYING AT LEAST $99.00 TO JOIN THE "COLLECTOR'S SOCIETY" AND THE ONLY THING PROMPT ABOUT THE SERVICE IS HOW FAST THEY CHARGE YOUR CREDIT CARD UPON RECEIVING YOUR ORDER. I FULLY UNDERSTAND THAT THE PROPER GRADING OF THE COINS IS THE MOST IMPORTANT ISSUE HERE, AND THAT I'LL NEVER RECIEVE THE BENIFIT OF DOUBT ON ANY GRADING ISSUES IN THE FUTURE, NOT THAT I EVER HAVE ANYWAY, BUT I BELIEVE THAT IF YOU OFFER A SERVICE THAT IS SUPPOSED TO BE A "PREMIUM SERVICE" THE SERVICE SHOULD BE PREMIUM!. I WOULDN'T TAKE A SUIT TO THE DRY CLEANERS AND HAVE THEM TELL ME IT WILL BE DONE IN THREE DAYS AND BE HAPPY WHEN ITS NOT BACK IN TWO WEEKS, THE SAME WITH A GARAGE. I GUESS YOU GET THE IDEA BY NOW, A SIMPLE CALL WOULD HAVE BEEN NICE TO EXPLAIN THAT THEY WERE RUNNING BEHIND, AFTER ALL THE HAVE YOUR NUMBER ON THE INVOICE. MAYBE BUSINESS IS GOOD AND THEY (AND THE OTHER MAJOR GRADER IS NOT ANY BETTER)THINK WE'LL JUST BE DUMB AND HAPPY AND ACCEPT SUBPAR SERVICE, WELL I MAY BE DUMB, BUT I'M NOT HAPPY. MR COOPER'S ENTRY OFFERED SOME VIABLE SOLUTIONS TO THE PROBLEM, AND WE THE COLLECTOR'S AND CUSTOMERS NEED TO DEMAND BETTER SERVICE, BECAUSE TO ME, THIS IS NO WAY TO RUN A BUSINESS!

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