I'm making a few assumptions, but if true, then Collector's Society could do this.

Given that The Collector's Society has a huge responsibility in processing a large number of valuable items, I would assume that they have the ability to be able to tell EXACTLY where a given collectible is at any point in time.

If that assumption is correct, then what I'd like to see is a little bit more integration between their Inventory Control system and the Website, so that you or I, as the owners of these collectibles could also be better informed.

In a nutshell, what I'm saying is that more Status values could be added to the Order Status page so that one can actually see that a collectible is actually moving through the process and is not stuck in some "Black Hole". I don't advocate communicating all steps in the Grading process to the Website. That would be a bit tedious and probably slow down the site by continuously hammering the database that the site queries against. However, I think a few more values would be quite a nice addition. Some examples would be "In Grading", "In Shipping", "In Imaging", etc.

I also think that it would be nice to add a little bit more info to the status "Scheduled For Grading". A tentative date for grading would be nice to see, with the emphasis being on "Tentative". This may not be practical, though, but it would be a wonderful addition.